Tammy Hoang Email and Phone Number
Tammy Hoang work email
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Tammy Hoang personal email
Strong operations professional with a Bachelor of Science (B.S.) focused in Chemistry from University of North Carolina at Pembroke.With over 10 years of experience spanning Sales, Quality Control, Chemistry and Lab Management, Customer Service, and Training, I bring a unique blend of technical expertise, client-focused solutions, and leadership to every role I undertake. My career has been defined by a commitment to driving operational excellence, optimizing team performance, and ensuring the highest quality standards in all aspects of my work.I’ve honed a comprehensive skill set that includes proficiency in Microsoft Office Suite, Salesforce CRM, and a deep understanding of laboratory operations and chemical processes. My ability to balance technical knowledge with strategic sales acumen has allowed me to effectively build client relationships, close deals, and contribute to the overall growth of organizations.Throughout my career, I’ve consistently leveraged my experience in customer service and training to foster team collaboration, enhance client satisfaction, and drive results. Whether managing lab operations, overseeing quality control processes, or mentoring new team members, my goal has always been to ensure that every aspect of my work contributes to a seamless and successful customer experience.As I continue to evolve in my career, I am eager to take on new challenges that allow me to combine my passion for science and technology with my dedication to delivering impactful business solutions.
Brenntag
View- Website:
- brenntag.com
- Employees:
- 11770
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BrenntagCharlotte, Nc, Us
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Customer Service TrainerBrenntag Sep 2023 - PresentEssen , North Rhine-Westphalia , DeTrain and mentor customer service representatives to ensure consistent quality and customer satisfaction.Provide in-depth knowledge of company products and services to internal and external customers.Develop and improve customer service strategies to enhance response times and accuracy of service.Foster a positive work environment and effective internal communication between departments.
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Customer Success Manager – East RegionBrenntag Jul 2022 - Sep 2023Essen , North Rhine-Westphalia , DeEnsured high levels of customer satisfaction by coordinating between internal teams and customers.Acted as a “Troubleshooter” to resolve issues and ensure customer expectations aligned with internal capabilities.Developed strategies to improve customer response times, delivery accuracy, and overall service quality.Played a leadership role in ensuring productive communication across teams to prioritize and meet customer needs.
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Account ManagerBrenntag Apr 2021 - Jul 2022Essen , North Rhine-Westphalia , DeManaged flex accounts in the Raleigh/Durham, Greensboro, and Charlotte regions, driving business growth.Generated sales quotes, handled customer inquiries, and developed new accounts.Used Salesforce to track customer data, manage forecasts, and close sales.Built and nurtured strong relationships with both new and existing clients, ensuring ongoing satisfaction.
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Outside Sales RepresentativeBrenntag Jan 2020 - Apr 2021Essen , North Rhine-Westphalia , DeIncreased gross profit by 10% for the Eastern North Carolina territory in 2020.Developed and maintained relationships with key clients while prospecting new business opportunities.Responded to customer needs, generated sales quotes, and tracked data using Salesforce.Delivered exceptional customer service in high-pressure situations, ensuring sales goals were met.
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Inside Sales RepresentativeBrenntag Aug 2018 - Jan 2020Essen , North Rhine-Westphalia , DeAchieved 10-15% GP growth monthly for the Raleigh/Durham, Greensboro, and Charlotte territories.Generated new accounts and responded to customer inquiries to drive business growth.Managed sales quotes, forecasts, and tracked customer data via Salesforce.Developed new opportunities through cold and warm calling and strengthened client relationships.
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Laboratory TechnicianBrenntag Mar 2017 - Aug 2018Essen , North Rhine-Westphalia , De-Perform quality control tests required on incoming raw materials and finished goods, including adjusting batches as required for internal and external customers-Perform lab equipment calibrations in a timely manner and Keep records-Test Hazardous wastes and returned goods as requested by upper management-Perform routine water quality tests as needed.-Collect outfall samples as needed in accordance with State regulation.-Analyze and keep record of carbon bed according to air permit.-Maintain appropriate documentation (records and lab notebooks) in accordance with Standard Operating Procedures-Maintain good housekeeping in the laboratory, retained sample room and surrounding areas-Dispose of and/or retain samples on a regular basis following required regulations-Prepare Certificates of Analysis as required for internal and external customers-Prepare standard reagent solutions as required by the test methods-Observe, follow and enforce all Brenntag Mid South Policies and Procedures-Attend all required training when scheduled unless absent from work-Other duties may be assigned by management depending on operational demands
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ServerBuffalo Wild Wings Apr 2015 - Jul 2017Atlanta, Georgia, Us-Provide warm welcome to Guests and engage Guests in conversations supporting current sports events, other promotional activities and/or their areas of interest-Write Guest food orders on slips, memorize orders and enter orders into the POS system-Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning-Maintain positive working relationships with all Team Members and Managers -
Qc Lab TechnitionActega Coatings & Sealants Oct 2016 - Nov 2016Wesel, Nordrhein-Westfalen, De• Test samples from production batches/lots of UV and Waterbased Inks, Coatings and Adhesives• Testing of incoming dry pigments (raw Materials to support purchase decisions• Follow the testing procedures outlined in the Quality Manual• Entering of testing results into SAP for usage decisionsContract Position -
Qc Lab TechnicianViance, Llc Jan 2015 - Jun 2016Performs chemical analysis and testing of customer service samples under the supervision of Laboratory SupervisorCapable of basic equipment calibration and must understand the correct use of standards to ensure that any data generated are precise and accurateCommunicates testing results clearly and accurately to the Customer Service Lab Supervisor, or Technical Services groupPromotes continuous improvement of workplace safety and environmental practicesFamiliar with GC, ICP, and Chromatography-Analytical HPLC instruments Strong awareness of the security and safety procedures, standard and regulationsProficient knowledge in conducting analytical tests and experimentsHighly capable of prioritizing work and multitasking
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Undergraduate ResearchUnc Pembroke Jan 2014 - Dec 2014Awarded the Undergraduate Scholar Assistantship for Fall 2014Proposed a research to a UNC-Pembroke Facility Conducted the experiment using the HPLC method/ Equipment The Stability of Omeprazole with Grape Flavoring
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Volunteer Pharmacy AssistantCare Clinic Apr 2013 - Dec 2014Assist the pharmacist by pulling the drugs off that shelf and filling the prescriptionsInforms the patient that their prescriptions are ready
Tammy Hoang Skills
Tammy Hoang Education Details
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University Of North Carolina At PembrokeChemistry
Frequently Asked Questions about Tammy Hoang
What company does Tammy Hoang work for?
Tammy Hoang works for Brenntag
What is Tammy Hoang's role at the current company?
Tammy Hoang's current role is Customer Service Trainer | Account Manager | Customer Success Manager | Passionate About Driving Growth & Building Strong Internal and External Relationships.
What is Tammy Hoang's email address?
Tammy Hoang's email address is th****@****ngs.com
What schools did Tammy Hoang attend?
Tammy Hoang attended University Of North Carolina At Pembroke.
What are some of Tammy Hoang's interests?
Tammy Hoang has interest in Volunteering, Crafting, Participating In Pageants, Sigma Sigma Sigma Sorority, Community Service Events, Pageantry.
What skills is Tammy Hoang known for?
Tammy Hoang has skills like Uv/vis, Microsoft Excel, Laboratory, Organic Chemistry, Management, Data Analysis, Quality Assurance, Powerpoint, Chromatography, Research, Statistics, Communication.
Who are Tammy Hoang's colleagues?
Tammy Hoang's colleagues are Amanda Jane Rose, Buford Johnson, Shashikant Pandit, Harun Durrer, Sofia Elg, Mark Puhlman, Oscar Dalerstedt.
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