Chuc Hoang Thi Email & Phone Number

Burnaby, British Columbia, Canada

- Oversaw and organize office operations, enhancing procedural efficiency and productivity.- Conducted accurate invoicing, expense tracking, and completed CRA submissions without error, ensuring regulatory compliance.- Maintained and updated client records and databases, guaranteeing confidentiality and precise data entry.Sourced cost-effective purchasing deals, generating profit margins through strategic buy-sell pricing.- Managed offers, contracts, and essential real estate documentation, supporting transaction accuracy and compliance.- Handled phone calls, emails, and client inquiries with professionalism, fostering positive client interactions and satisfaction.

Burnaby, British Columbia, Canada

* Logistics Admin- Inspect and verify incoming shipments against invoices, recording any damages or shortages. Track and update shipment status promptly within the CRM system.- Create shipment labels, set up new customer profiles, and verify essential documents such as agreements and insurance, ensuring thorough documentation across new and existing files.- Provide high-quality customer support through phone and email, coordinating with courier services for timely cargo pickups and deliveries.- Maintain accurate records and promptly address any customer concerns or discrepancies related to shipments.* Sales Coordinator- Engage with clients via phone or email to respond to inquiries, collect missing information, and build customer relationships.- Assist in determining pricing schedules for quotes and promotional offers, ensuring competitive and transparent pricing for clients.- Lead negotiation efforts for new and existing client contracts, focusing on achieving mutually beneficial terms.

- Ensure all shipments arrive/ departure as schedule from port/warehouse to customer’s warehouse/ destination warehouse- Pricing control by updating the changing charges, policy of each port- Work closely with sale, warehouse to resolve any shipping issues and/or inquiries immediately and efficiently- Check and clear redundant warehouse items- Follow through on each transaction from beginning to end by selling and closing each freight deal with third party carrier partners.- Ensure all staffs to connect export destination port, agent for transshipment exactly- Scheduled for open console and arrange shipment- Manage and ensure all information in system are correct and do reconcile if any - Preparing monthly performance report of team- Risk management to ensure all staffs do the right process- Create and implement standard operating procedures (SOPs) within the customer service & operations department.- Back up if anyone absent

• Sale and Marketing- Performs regular visits to qualified prospects and clients, partners to drive the business and grow the company’s revenue, market share and profitability.- Conducts quarterly business reviews with clients.- Prepares/submits all required reports in an accurate and timely manner.- Relevant job knows sell/represent the company’s other lines of business including warehousing and related value-added information services.- Negotiating of freight rates and contracts- Responsible for checking and providing good quotation to customer.- Introduce services and brand name of company to customers and partners.- Setting up KPI for each staff- Recruit, train, develop, and manage the team to ensure individual and company success• Operation Coordinator- Support equipment as well as operation team in returning deposit, preparing cleaned isotank container, agent and customer’s matters• Trucking management- Manage and discuss to get competitive charge- Support logistics team to solve problem if any

• ACHIEVEMENTS- Reduced $10K/year of transportation cost by arrange order before delivery- Finding new method in storing cargo• Highlight of responsibilities- Developed system solutions and logistic programs- Enabled customer feedback, monitor potential risks and other significant matters to develop qualify service to customer- Ensuring all partners are working effectively - Support on selling damage and slow-moving goods- Making all related logistics reports to Director- Tied safety and customer service to individual and team performance- Reduced budget by 30% per year by implementing new processes/procedures- Instruct all staffs follow procedure to reinforce and improve;- Setting up KPI for each staff

- Tax refund 01 time per month instead of 03 months, saved USD 635,000/year;- Reducing Negotiating fee for export commodity and improve the process, saved USD 85,759/year;- Best Employee Award in 2011 basing on good performance and contribution.• Highlight of responsibilities• Shipment Planning- Following contracts, orders from customer- Booking in deliveries and liaising with customers• Documentation Management- Opening LC for import and export- Controlling customs clearance procedure- Making import and export document- Making report to General Managers- Negotiate with local governments, Banks, Subcontractors- Searching, updating and find out solution to improve procedure

Certificate, Business Administration, Management And Operations

Bachelor'S Degree, Accounting And Finance, Average Good