Reporting directly to the Unit Director; responsible for the scanning project and providing electronic document management to ensure scanned documents are converted to searchable PDF files and implementing an electronic filing system

Reporting directly to the Group President and General Manager; responsible to oversee the whole operation of the country, including 18 staff at 3 regional offices, averages from 2 to 5 arrival and departure tours per day, ensuring that all services are up to the standards and expectations of the customers• Succeeded in bidding for the large-scale Corporate account, generating an additional $700K in revenue from its annual meetings and events.• Managed events across many roles from sales, operations, and finance from conception to execution including 5 to 7 programs annually and at least 7 once-a-year abroad events• Travelled domestically and internationally to manage the preparation progress and monitor on-site events logistics like hotel, restaurant, transportation and event management.• Evaluated vendors’ qualifications, planned site inspection and obtained the effective costs by renegotiation the commissions with the hoteliers and added few new strategi ones in the company portfolio• Daily reviewed from 2 to 5 files before arrival date, to ensure that all services are booked and well arranged.• Improved the product-quality monitoring processes, increasing the average of customer satisfaction from 70% to 90%-95%• Problem-solving all issues concerning tours, suppliers and customers

Reporting directly to the General Manager, responsible for leading the team of 7 staff in providing excellent services and maximizing profit; oversaw the daily operations tasks to ensure all the tour programs are well-controlled• Succeeded in leading the team in the South of Vietnam and being promoted to Head of Operations Department, in charge the operations of 3 regional offices• Annually planned, inspected the tour programs, reselected the key vendors and negotiated to obtain the cost-effective contract agreement • Met and greeted VIP clients at the hotel/airport• Managed visa procurement for travel/business visa-related transactions for European market, and maintained relationships with Consulates and Immigration Visa Section.• Answered weekly an average of 07 emergency calls on the 24/7 hotline • Developed Standard Operational Procedures (SOP) and routines; oversaw the implementation.• SOP successfully adapted by 03 regional offices in Vietnam and developed to implement in 04 Asian offices

Reporting directly to the General Manger, responsible for Direct Sales office with 2 staff, handling direct clients from receiving travel inquiries to finalizing the tour programs.• Arrange accommodation, transportation, meals, tour guide and relative services of the tour program• Annually planned, and inspected the attraction sites and services to ensure the quality of services• Developed the marketing and communication plans • Managed the client database including 2 Corporates and 60 individuals.

Assisted General Manager in the day-to-day operations.Calendar management, domestic and international travel coordinationMonitored office administration budget and stationery expenses.Prepared photocopies, processed incoming/outgoing mail and maintained filing documentsGeneral reception such as support answering calls, answering general questions, transferring calls and replying to messages