Kate Hoan Trinh Email & Phone Number

Perth, Western Australia, Australia

Admin Support- Provide day-to-day administration support to State Manager.- Assist in the organisation of travel requirements for the Sales Team.- Other basic administration tasks including, but not limited to: filing, distributing incoming mail and emails from the generic email address, stationary orders, etc.Marketing/Event Coordination- Assist with the implementation and effective management of advertising/marketing campaigns through providing admin support, coordination of activities and other related duties.- Prepare and implement plans for all events related to the business and ensure the smooth running of the event.- Maintain an adequate stock level of marketing collateral and distribute as required.Customer Service- Support the Customer Service team-leader in training new team member.- Oversee Customer Service team in absence of CS team-leader.- Assist the Customer Service team with sales order overflow and SAP data entry, when required.- Determine the nature of all inquiries and provide general information. Assist prospective clients by directing them to the appropriate point of contact.- Assisting Dealers with their queries in the absence of their Account Manager.Reporting- Ensure timely delivery of sales reports from Account Managers and prepare consolidated sales report monthly, and create ad hoc reports, as required, or as directed by the State Manager.Also being the Office Health and Safety representative.

Perth, Western Australia, Australia

- Reporting to the Customer Service Team Leader- Processing and managing customer orders and issues relating to the allocation and delivery of the Daikin products, whilst providing an exceptional service experience for our customers.- Preparing and capturing sales order details accurately for entry into SAP (i.e. customer details, stock levels, delivery detail, and pricing.)- Liaising with warehouse team and drivers to maintaining accurate and timely delivery dates.- Following up on changing orders, such as model numbers, stock availability, order detail changes, etc.- Improving customer relations through the prompt and professional handling of inquiries and complaints.- Ensuring customers are kept informed about their sales order and delivery.- Proudly achieved FY22 - Department Award - Western Australia Sales.

Western Australia, Australia

* Reporting to State Manager as an Acting Customer Service Teamleader while the leader is on maternity leave.* Oversees the smooth running of the Customer Service team to ensure the maximum level of customer service is delivered by the team.* Training new team members on SAP, and Salesforce apps using, sale, sale return, credit, and debit procedures. * Assisting in completing or organizing training requirements of the team and others as required.* Ensuring all administrative duties are carried out correctly, promptly, and accurately.* Liaising with other state team leaders and supply chain team to manage and organize stock transfers to meet the timeline of supplying backorders.* Assisting with customer orders, credits, and returns when required.* Handling all customer complaints, working with either Account Managers or State Managers to resolution.* In conjunction with State Manager implement and monitor service improvements and processes to assist the business achieve high levels of customer Service.* Assisting the State Manager in the internal audit when required.* Ensure that Quality Assurance requirements are met in the role.

Western Australia, Australia

Optimally utilise all channels of communications (via phone, email, face to face) to providecustomers' information need.- Maintain a peak performance in operate the till system. Processing payments of various kinds,including cash, cheques and credit cards.- Demonstrate a high level of expertise in processing merchandise exchange and returns procedures.- Maximises the benefits of computer system to handling wholesale orders and invoicing.

Saigon Finance Center, 9 Dinh Tien Hoang Street, Dakao Ward, District 1

• Assisting and Reporting directly to Operation Division Manager.• In charge Customer Support Team for handling and supporting e-commerce customers • Managing customer support information on website (end users user-guide, FAQ for services,… )• Creating the services case studies and the process, training documents to support the customers.• Preparing the user guide for new services and supporting the junior members of the team testing, implementation the new services.• Communicating with the customer support department of company’s partner.• Managing Paybill offline services operations.• Being a member of ISO 27000 company team responsible for part of the Customer support department and being a auditor for the internal audit.• Secretary of Labor Committee.

Saigon Finance Center,9 Dinh Tien Hoang Street, Dakao Ward, District 1

• Assisting and Reporting directly to Operation Division Manager.• In charge Customer Support Team for handling and supporting e-commerce customers • Creating the services cases study and the process, training documents to support the customers.• Preparing the user guide for new services and supporting the junior members of the team testing, implementation the new services.• Communicating with the customer support department of company’s partner.• Secretary of Labour Committee.

Tansonnhat Int'L Airport

• Checking reservation, tickets and immigration conditions for international passengers.• Communicate with guest, provide help and advising about products and services offered by the carriers.• Controlling passengers on board at boarding gate.• Assisting team supervisor in arrangement the team roster.• Taking a part in company volleyball team and performance team.

• Greeting the guest• Communicate with guest, provide help and advice to guest about F&B services offered by the hotel Lobby Lounge ( for example: cuisines, wines, cocktails,… )• Responding for daily, weekly reservation from guest by phone or meeting.• Reporting to Lobby Lounge supervisor.• Assisting Lobby Lounge supervisor in arrangement the team roster.

Bachelor'S Degree, Accounting And Finance

Diploma Of Business, Accounting And Finance

Activities and Societies: Highest achiever for the unit Finance (ECF1120D) for Trimester 201301

Business Bachelor, Hotel Managerment