Andy O Email and Phone Number
I’m known for empathetic, clear, authentic communication.I research human experience, seeking to understand what brings people meaning or satisfaction within a particular context. My research has helped organisations like the Sydney Opera House, BMW Group, and RACT connect more authentically with their audiences. My insights often unlock opportunities to be creative and bold.I also coach individuals to explore the stories and possibilities often locked away within us. Having lived and worked for extended periods in New Zealand, Australia, and the United States—and roles spanning in-house positions and management consulting—I offer a broad and nuanced perspective.I hold an MBA and a BSc in Engineering and am an ICF Certified Coach.
Royal Automobile Club Of Tasmania (Ract)
View- Website:
- ract.com.au
- Employees:
- 152
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Senior Manager, Experience InsightsRoyal Automobile Club Of Tasmania (Ract) Aug 2023 - PresentHobart, Tasmania, AustraliaReporting to the Chief Experience Officer, my role is to bring the voice of Tasmanians to the forefront through new approaches to listening and research.
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Head Of Customer Strategy & InsightsHollard Insurance May 2017 - Jul 2023Greater Sydney AreaReporting to the Chief Customer Officer, I designed and led customer, employee, and market research programs. With a team of six, I served as chief administrator and architect of 27 successful ongoing projects and programs. -
Head Of Data & InsightsSydney Opera House 2014 - 2016Greater Sydney AreaReporting to the Chief Marketing Officer, I designed and led the creation of an entirely new function, from recruitment through to embedment: the Opera House's first Data & Insights team. I also co-develop (with the Head of Brand) a customer strategy. -
Manager - Strategy & Customer GroupPwc Australia Jun 2013 - Dec 2013Greater Sydney AreaThis project-based tenure was focused on supporting a large public-sector client deepen their connection to (and service of) their B2B customer network through research and insights, winning new work for PwC and and adding B2B experiences and methods to my toolkit. -
National Manager, Product(2Yrs) And Data, Crm, And Direct (2Yrs)Bmw Group 2008 - 2012Auckland, New ZealandReporting to the Chief Marketing Officer, I designed and deployed BMW Group Global’s first ever single-view of customer, commissioned a local special edition to return BMW to sector leadership, and planned for the arrival of BMW's first-ever electric cars. -
Strategy & Operations AnalystDeloitte 2006 - 2008Auckland, New ZealandPart of the 2006 grad intake program, I learned the fundamentals of corporate life. I also earned about boundaries, interests, and got my first taste of experience research. -
Working HolidayNew Zealand May 2005 - May 2006New ZealandWorking a medley of service jobs around NZ, I learned to be quick on my feet, to be useful where I can, and to help others shine. These lessons still serve me.
Andy O Education Details
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Master Of Business Administration (Mba) -
Postgraduate Dip In Business
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Engineering
Frequently Asked Questions about Andy O
What company does Andy O work for?
Andy O works for Royal Automobile Club Of Tasmania (Ract)
What is Andy O's role at the current company?
Andy O's current role is Experience Researcher | Coach and Team Builder | MBA, BSc Engineering.
What schools did Andy O attend?
Andy O attended University Of Auckland, University Of Auckland, Vanderbilt University.
Who are Andy O's colleagues?
Andy O's colleagues are Gabrielle Watkins, Farhana Moni, Alejandro Tapia Villavicencio, Brittany Olsen, Pei Chen Tsou, Vicky Evdokia Sanos, Tazwar Mahir.
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