Ryan Hobbs Email & Phone Number

Texas, United States

Coppell, Texas, Us

Garden City, Ny, Us

Dallas, Texas, Us

• Responsible for promoting, supporting, and expanding our internally developed TMS product, QUEST, across the enterprise.• Work closely with executives, business owners, team leads, operations managers, user ambassadors, product managers and development teams to drive rapidly changes in a complex environment.• Provide product roadmap and prioritization of features to support a cross-functional, internal & external customer group.• Provide direction and support for external providers and development resources to drive adoption in automated digital freight, customer & carrier facing b2b initiatives.• Developed financial components, data models, and guided specifications for various APIs related to processing full-accounting functionality across the enterprise.• Using various tools, programs, scripting to automate QA, UAT, and ongoing support.

Dallas, Texas, Us

• Primary product owner of company's financial system: MSBS Dynamics GP, Management Reporting, Financial integrations & International Freight Forwarding & US Customs Brokerage TMS: CargoWise One.• Manage work projects & tasks via Agile approach in Microsoft Team Foundation Sever.• Develop & enhance automation to drive efficient business processes by using various tools, programming, scripts and 3rd party resources.• Involved in numerous customer bid RFQ/RFP processes with pre- & post- sales customer lifecycle.• Work with internal & external corporate audit services to evaluate and direct IT risks and system processes.• Primary sales IT resource for international customer accounts. Both acquisition and continued business expansion. • Engage customer’s operations and IT management to ensure project scope, expectation, management and solutions fulfill requirements at an affordable cost. • Collaborated on numerous high priority and high visibility projects such as online tracking tool, CRM, carrier-focused mobile application, operational process improvement, online sales quotation & booking to name a few.• Ensure superior customer service extends to IT projects and value added logistics technical solutions.

Dallas, Texas, Us

• Effectively managed diverse, remote team of programmer, analyst and database admin.• Responsibility for review and vendor negotiations on applications pricing, licensing and professional services.• Member of M&A team responsible for due diligence with regards to systems, business process and applications.• Managed areas of business analysis/intelligence and reporting with emphasis on self-service using BI-suite.• Key member in authoring and managing creation of departmental and operational SOPs.• Subject Matter Expert and vendor liaison for the International Logistics division and corporate financial platform.• Technical contact with customers in order to drive efficiency through automation and integration.• Project Lead for several in-house applications (Vendor Payment Portal, Project Tracking, ESB dynamic routing).• Managed logistics fleet tracking and status projects (IVR, SMS, and Cellular GPS tracking).

Dallas, Texas, Us

• Team member responsible for 100+ servers and 300+ workstations spanning 15 remote offices.• Led platform rationalization and migration of International business unit platform• Transition encompassed finance, ops, warehouse and customs brokerage activities.• Assisted with licensing contract negotiations and additional product enhancement needs• Developed training plans and performed training sessions for all employees• Worked closely with management to ensure business functions would not be impacted• Worked closely with software vendor and managed onsite consultants to meet needs• Team Leader for migration of internally developed brokerage application running on Progress OpenEdge Server 10.1a and supporting systems which include: TIE Commerce eVision (EDI) connecting to Oracle 10g, custom document imaging and indexing application, inbound/outbound custom Linux fax server.• In charge of design, implementation and maintenance of disaster recovery services for domestic TMS.• Created and deployed test environment for EDI processes and brokerage application.• In charge of design, implementation and maintenance of financial application and digital document repository as well as their business continuation counterparts.• Utilized vmware virtualization technology, to provide business continuation for key operational systems resulting in net savings of over $50k in physical hardware.• Developed business continuity/disaster recovery plans and responsible for maintaining all switch-over and synchronization documentation.• Migration and upgrade of MSBS Dynamics GP (Great Plains) from version 8.0 through 2010. Savings thousands annually in hosting and consultant fees.• Served as primary enterprise support as well as liaison to consultants and vendors for maintenance of all MS SQL Servers & Oracle servers.• Demonstrated talent for cost savings when purchasing new equipment and negotiating vendor services.

Springdale, Ar, Us

• Installed and Administered Windows NT/2000 IIS servers, MS Exchange and MS SQL Servers.• Installed and Administered MSBS Great Plains (now Dynamics GP). • Locked down Great Plains security and modified chart of accounts for improved functionality.• Integrated shopping cart with Great Plains & UPS to reduce data entry and human errors.• Purchased/Built and provided exclusive support for Windows 2000/XP-Pro workstation clients.• Upgraded and wired outdated 10-base2 network with cat5 UTP, saving installation costs.• Kept IT actual expenses under budget for 5 years.• Negotiated new merchant agreement with decreased fees, resulting in savings of over $15,000 annually.• Replaced commercially paid software to open source shopping cart saving over $5,000 annually.• Custom developed and extended open source PHP modules giving back hundreds of hours back to the osCommerce community.• Utilized IP connection to shipping carriers versus local software saving $1,500 in annual maintenance.

• Part of start up team of web developers and graphic designers at Arkansas largest private ISP.• Worked closely with clients to create professional Websites from concept phase to final implementation.• Designed, developed and implemented various types of corporate sites. Many from scratch, others with integrated shopping cart and credit card processing.• Custom programming to integrate software to 3rd party APIs for shipping, payment processing, produce & inventory management.

Lowell, Ar, Us

• Backed-up and reconfigured new workstations on an individual user basis for Token-Ring LAN.• Assisted with department wide rollout consisting of over 300 workstations from OS/2 to Windows NT.• Supported full-time Helpdesk and Client Service Engineers with troubleshooting responsibilities.• Worked closely with Network Engineers to streamline workstation imaging and backup procedures.