Hock Meng John Ho Email & Phone Number

Singapore

Midview City

▪ Improving Clients’ Experience of the service via answering Clients’ inquires [(Resolve Data, Price and Products Related].▪ Proposed on relevant process and procedure to keep up with the Key Performance Indicator.▪ Negotiation Skills with Stakeholders and Clients serving as a feedback to the relevant departments.▪ Serve as a reference point for junior staffs on relevant enquires from the customers.

Suntec City

1. Maintaining Client database 2. Servicing the Clientele in daily Bonds and Equities’ Corporate Actions and Administrative tasks 3. Improve Clients' Experience 4. Answer Clients' inquiries (Resolve Data, Price and Products Related ) 5. Update on Process and Procedures 6. Eyeing for details and minimizing discrepancy 7. Meeting up with Clients 8. Providing Product training to Clients 9. Cross selling of Products and Solutions (Recommending on Client’s… Show more 1. Maintaining Client database 2. Servicing the Clientele in daily Bonds and Equities’ Corporate Actions and Administrative tasks 3. Improve Clients' Experience 4. Answer Clients' inquiries (Resolve Data, Price and Products Related ) 5. Update on Process and Procedures 6. Eyeing for details and minimizing discrepancy 7. Meeting up with Clients 8. Providing Product training to Clients 9. Cross selling of Products and Solutions (Recommending on Client’s needs)10. Report checking and reporting of various criteria11. Familiar in ITSM, Excel Sheet and Powerpoint12. Reporting to Functional Head in Headquarter in Weekly Calls Show less

Republic Plaza

1. Maintaining Client database 2. Servicing the Clientele in daily Bonds and Equities Settlement, Corporate Actions and Administrative tasks 3. Improve Clients' Experience 4. Answer Clients' inquiries (Resolve trade related issues) 5. Update on Process and Procedures 6. Eyeing for details and minimizing discrepancy 7. Meeting up with Clients 8. Providing system training to Clients 9. Ensure all Due Diligence Checks and Know Your Client are… Show more 1. Maintaining Client database 2. Servicing the Clientele in daily Bonds and Equities Settlement, Corporate Actions and Administrative tasks 3. Improve Clients' Experience 4. Answer Clients' inquiries (Resolve trade related issues) 5. Update on Process and Procedures 6. Eyeing for details and minimizing discrepancy 7. Meeting up with Clients 8. Providing system training to Clients 9. Ensure all Due Diligence Checks and Know Your Client are fulfilled10. Cross selling of services (Recommending on Client’s loose collateral and tied cash flow; liaising with departments on the synergy of the services)11. Report checking and reporting of various criteria12. Verifying trade and cash SWIFT messages of Clients13. Familiar in SAP, Excel Sheet and Powerpoint Show less

Cecil Street

1. Assisting Clients on Accounts Opening (AML Deloitte [Complinet], Bankruptcy and CAD Checks) 2. Provide Solutions to Clients 3. Improve Clients' Experience 4. Answer Clients' inquiries. 5. Approving Clients' applications 6. Update on Process and Procedures 7. Eyeing for details and minimizing discrepancy 8. Meeting up with Clients 9. Marketing Support (Organizing & promoting at roadshows) 10. Operation and Administration errands11. Ensure all… Show more 1. Assisting Clients on Accounts Opening (AML Deloitte [Complinet], Bankruptcy and CAD Checks) 2. Provide Solutions to Clients 3. Improve Clients' Experience 4. Answer Clients' inquiries. 5. Approving Clients' applications 6. Update on Process and Procedures 7. Eyeing for details and minimizing discrepancy 8. Meeting up with Clients 9. Marketing Support (Organizing & promoting at roadshows) 10. Operation and Administration errands11. Ensure all Due Diligence Checks and Know Your Client are fulfilled Show less