Hoda Garmsiry Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

In my role as a Gate Service Agent, I manage the flow of passengers from check-in to boarding. I am responsible for organizing the boarding process, ensuring it runs smoothly, and assisting passengers with special needs or concerns. I also address last-minute issues, such as seating arrangements or flight changes, to ensure a hassle-free experience.A crucial part of my job is verifying passenger documents like passports and visas to comply with security and immigration policies. I also direct passengers to the correct gates or transit points, ensuring they get where they need to be on time.During critical periods, like the pandemic, I stayed up to date with the latest health and travel protocols, ensuring that all passengers met the necessary guidelines before boarding. This helped maintain a safe and efficient travel environment for everyone.

Helsinki, Uusimaa, Finland

As a Training Specialist for our network stations, I successfully led and organized multiple training initiatives for ground service providers. This involved coordinating various training formats, including in-person meetings, classroom sessions, and distance learning programs. I also played a key role in several major projects, such as supporting the launch of new airline routes and developing an online eLearning platform for airport staff.One of my notable achievements was contributing to the development and implementation of a new learning system, ensuring our training programs remained effective, up-to-date, and easily accessible. Additionally, I had the opportunity to collaborate on a significant partnership between Qatar Airways and Finnair for the opening of the new Doha route. I traveled to Doha to train employees of the handling operator Qass, helping ensure a smooth and efficient launch of the new service.My work in these projects not only enhanced the skills of our teams but also improved the overall operational efficiency across various network stations.

Helsinki, Uusimaa, Finland

As a Real Estate Agent, I specialize in helping clients buy, sell, and rent residential and commercial properties. My role involves guiding clients through every stage of the process, from property search to final transactions. I provide market analysis, price assessments, and strategic advice to ensure clients make informed decisions.I handle property listings, conduct showings, and negotiate contracts on behalf of buyers or sellers, ensuring that all legal and financial requirements are met. In addition, I maintain strong relationships with clients by understanding their unique needs, preferences, and goals, allowing me to tailor my services to match their expectations.A key part of my job is staying up-to-date with the local property market trends, zoning regulations, and pricing dynamics, which enables me to provide accurate insights and advice. Whether assisting first-time homebuyers or seasoned investors, I work to facilitate seamless transactions while maximizing value for my clients.

Vantaa, Uusimaa, Finland

In my role at the Finnair Business Lounge, I ensure a premium experience for high-value passengers, including frequent flyers and business class travelers. My primary responsibilities involve providing top-tier customer service, attending to guests’ needs, and maintaining a welcoming and comfortable environment. I assist passengers with lounge access, respond to any inquiries, and ensure that all amenities—from food and beverage services to workspaces—are well-stocked and functional.I also collaborate with different departments, such as catering and cleaning services, to ensure smooth operations and consistently high standards in the lounge. A large part of my role involves managing guest flow during peak travel hours, ensuring that everything runs efficiently and that passengers have a relaxing experience before their flights.Additionally, I help resolve any travel-related issues passengers may have, including assisting with flight information, changes, or other requests. In this role, I prioritize personalized service to enhance the overall experience, reflecting Finnair’s commitment to providing world-class service for its business and premium passengers.

Bachelor'S Degree, Tourism And Hospitality Management, Development Of Sustainable Tourism Services

Bachelor'S Degree, Tourism And Travel Services Management

Secondary School Graduate