Hoda Garmsiry Email & Phone Number

I am a highly self-motivated and forward-thinking professional with wide experience in the Aviation and Tourism sector. Over the past 10 years, I have been in diverse roles within Helsinki Airport, encompassing responsibilities ranging from training and compliance specialist at Finnair's headquarter to positions in check-in, gates, lounge hosting, arrival services, transfer services, and event crew. I am a conscientious and dedicated that works well as part of a team. One of my strongest assets is my ability to communicate with others. I have developed my interpersonal skills to communicate effectively with both colleagues and customers from a wide range of diverse cultural backgrounds. I am highly skilled in communication, public presence and presentations.As a Training and Compliance Specialist at Finnair's headquarters, I developed and implemented training programs to ensure staff adherence to industry regulations and company policies. My responsibilities included designing training materials, conducting compliance audits, and providing ongoing support to employees to ensure they met required standards. I worked closely with various departments to identify training needs and delivered effective learning solutions, contributing to the overall operational efficiency and regulatory compliance of the company. Area of responsibility was Network Airports. I also had the opportunity to work on various projects, such as supporting the launch of new routes (DOHA-Qatar airways & Finnair) and developing an eLearning platform for network airports. Additionally, I played an active role in a new learning system project, helping to ensure that our training programs remained effective and up-to-date. Through my experience as a Customer Service Agent I am able to deal with conflict effectively. I always remain professional and use my negotiation and problem-solving skills to resolve situations positively. The Airport is a challenging working environment but my ability to adapt to change, work well under pressure and remain flexible means I am resilient to these demands.MAIN STRENGTHS:• Passion to work in an international team environment• Ability to work to deadlines and manage demanding workloads• Excellent decision making skills/ pressure resistance• Knowledge of Altea-CM system, Amadeus, Excel, World tracer, Travel Document Initial Training, Dangerous Goods Initial Training, Aviation Security & Finnair Emergency Training, Safety Management System. • knowledge of developing sustainable tourism services• Very passionate and highly motivated to learn