Hoda Nagib Email and Phone Number

Responsible for receiving stock, sorting through it, and ensuring it's of good quality, rotating the stock in the shop, ensuring a high standard of the housekeeping, dealing with customers, recommending suitability, and usage of the items on display and handling cash. Also, prepare items for recycling and ensuring that any issues or updating staff on the other shifts are communicated in a clear manner.

Front line customer service focusing on customer needs providing high quality, efficient, friendly and timely service.

◦ As Production Control Analyst • Lead-time Management Project: Improving on-time delivery to 98%. • Sales Escalations Process: Developing a process to deal with client’s priorities, exceptions, and escalations ensuring timely information on orders reducing the rate of escalations from 40% to 4%. • WIP Control Project: Ensuring traceability through the supply chain achieving awareness and raising utilization from 60% to 98% across the process. • As Materials Analyst ◦ Solely responsible for liquidating all excess & obsolete materials on a monthly basis to the value of $4 million. ◦ Sales and order management for excess & obsolete and third parties. ◦ Detailed statistical analysis to ensure maximum revenue generation of excess & obsolete. ◦ Continuous involvement with Finance to manage key reserve & budgeting lines. ◦ Third-party vendor sourcing and management reviews. ◦ MRP management, securing materials through the supply chain, liaising with all parties involved. ◦ Monitoring inventory levels and taking measures to keep within budget. • As Production Planner ◦ MRP management, securing materials through the supply chain, liaising with all parties involved. ◦ Evaluating and leveling capacity, ensuring the availability of materials and resources. ◦ Scheduling priorities for production, monitoring on-time deliveries & taking corrective actions. ◦ Monitoring adherence to schedules, performance measurement, improving and ensuring implementation of improvements of processes. • As Team Leader ◦ Managing 60 people, delegating and motivating teams to achieve required results.