Work Duties:• Worked in UAE and Egypt departments.• Helped in both email and phone skills.• Supported night shifts till 9 PM.• Responded to emails and calls in Arabic and English languages.• Participated in white Friday, new year and mother's day campaigns.• Not only did we work 12 hours a day during the campaigns but we also worked on weekends to meet the work overload.Responsibilities:• Solving problems.• Helping customers and reduce their… Show more Work Duties:• Worked in UAE and Egypt departments.• Helped in both email and phone skills.• Supported night shifts till 9 PM.• Responded to emails and calls in Arabic and English languages.• Participated in white Friday, new year and mother's day campaigns.• Not only did we work 12 hours a day during the campaigns but we also worked on weekends to meet the work overload.Responsibilities:• Solving problems.• Helping customers and reduce their effort.• Following up with customers daily.• Investigating in complicated cases.• Enhancing the image of our company in the eyes of our customers and eliminating all the misunderstandings and misconceptions that our customers may have about the company.• Absorbing the customer’s anger, understanding his situation, containing him and keeping him as content and happy as possible. Show less

• I worked as a sales agent and sales director assistance.• I attended 2 CIT conferences on the behalf of the company during working for it.