• Handled internal escalations to Compliance teams at Monese, ensuring timely resolution and customer satisfaction.• Provided exceptional customer support via live chat, emails, and calls, utilizing Zendesk.• Stayed updated on policy changes to ensure compliance and deliver accurate information to customers.

• Review and act upon user-generated content on social media platforms, review, and take the necessary action as per the defined policy and terms and conditions• Provide trends and insights on content reviewed• Provide feedback and suggestions on the review process and workflows• Provide suggestions for product innovation• Perform general data entry and other related tasks• Embrace and adapt to changes in the type and nature of work, policy, and procedures at short… Show more • Review and act upon user-generated content on social media platforms, review, and take the necessary action as per the defined policy and terms and conditions• Provide trends and insights on content reviewed• Provide feedback and suggestions on the review process and workflows• Provide suggestions for product innovation• Perform general data entry and other related tasks• Embrace and adapt to changes in the type and nature of work, policy, and procedures at short notice• Respond to user inquiries with high quality, speed, empathy, and accuracy Show less