Deliver the following modules:• Principles of Business Management (FTMS Diploma in Accounting & Finance)• Human Resource Management (BTEC Higher National Diploma in Hospitality Management)• The Developing Managers (BTEC Higher National Diploma in Hospitality Management)• Hospitality Operations (BTEC Higher National Diploma in Hospitality Management). Employability Skills (BTEC Higher National Diploma in Hospitality Management)

Delivered the following module of the ABE (UK) Bachelor program:• Human Resource Management

Delivered the following soft skills training to corporate clients in the hotel and manufacturing sectors:* Time Management Skills* Conflict Management Skills* Supervisory and Leadership Skills

Conduct the following subjects for the Advanced Diploma, Diploma and Certificate programs:- Business Statistics- Business Communication- Business Marketing Management - Business Policies and Strategies- Hospitality Management- Human Resource Management- Industrial Relations- Marketing for Hospitality Management- Organizational Behavior- Principles of Economics- Quality Service in Hospitality Management- Quantitative Skills

Lecture and prepare students for External Examinations for the following programs:(1) LCCI Marketing Level 3(2) LCCI Selling and Sales Management Level 3(3) LCCI Public Relations (Level 3)

Delivered the following modules of the NCC Diploma program:• Fundamentals of Economics• Understanding Business Organization

Conducted the following modules for the Diploma in Business / Advanced Diploma in Hospitality / LCCI Program:- Data Analysis- Human Resource Management- Hospitality Operation- Leadership- Marketing- Service Marketing

Facilitated the following subjects for the Advanced Diploma programs:- Applied Business Communication- Business Statistics- Introductory Marketing- Manage Business Operation- Manage People Performance- Manage Projects- Management of Change- Recruit, Select And Induct Staff- Workplace Communication

Specialized in delivering TIME MANAGEMENT and EFFECTIVE PLANNING Workshop.

Teach the Diploma in Business Management and Marketing- Business Communication- Introduction to Management- Introduction to Marketing- Organization Behavior- Personal Development- Problem Solving Skills- Teamwork Skills

• Set vision, mission, strategic direction and S.M.A.R.T. goals for every business development and operation activities and functions• Manage the implementation, development and maintenance of HR policies and procedures to ensure organisation maximisies fully the potential of each• Measure and manage the performance of staff through internal and external motivation• Develop strategic and creative plans to recruit, select, induct and retain employees• Manage and supervise projects to ensure compliance with clients’ strategic requirements• Ensure operation efficiency, effectiveness and productivity• Provide strategic leadership to the Sales & Marketing team to accomplish performance goals• Develop business and marketing plans to position the organisation as a leading E-Commerce provider in Vietnam• Offers advice and consultancy in the management of business and practices• Evaluate business trend using statistical tools of sales analysis and forecasting • Develop customer relationship management strategies

• Work collectively with other division heads to strategize the management and utilization of manpower• Conduct training needs analysis, design individual training roadmap and develop training plan.• Design, develop and facilitate programs to raise English / Mandarin proficiency, instill service mindset to improve guest satisfaction, and enhance supervision and leadership skills• Monitor the service standard and implement intervention• Identify and develop departmental trainers to effectively coach team members• Strategize HRD activities to recruit and retain employees• Administer Vocational Training Program and Management Trainee Scheme• Direct career planning and career management of staff• Liaise and collaborate with NGOs to improve the learning curriculum to fit industry needs• Alliance with NGOs to provide job opportunities to their beneficiaries• Assist the HR Director in strategic recruitment and selection• Conduct general orientation on company profile and HR policies/procedures• Oversee the departmental orientation on job specific matters• Manage the implementation, development and maintenance of HRIS • Develop policies and procedures relating to training matters

• Deliver the following modules leading to Advanced Diploma in Travel/Tourism/Hospitality Management and in Business Administration:- Business Communication Skills- Business Statistics- Customer Relationship Management- Front Office Operations and Management- Human Resource Management- Introduction to Travel and Tourism

• Assess client’s present learning and development system• Set up strategic human resource development system to the People Developer Standard accredited by Spring Singapore• Assist clients to acquire the People Developer Standard certification• Consultant to small & medium enterprises in managing their full spectrum of human resource management and development function • Conduct workshops specific to the strategic needs of clients

• Lead trainer for the Certified Hospitality Supervisor program (Mandarin / English)• Conducted the following modules leading to the Advanced Diploma in Hospitality Management: - Basic Restaurant and Hotel Accounting - Food and Beverage Services - Hospitality Facilities Management and Design - Hospitality Today: An Introduction - International Hotel Management - Managing Hospitality Human Resources - Marketing of Hospitality Services - Supervision in the Hospitality Industry• Co-facilitate ‘How To Start A Successful Restaurant’ Workshop

• Conduct training needs analysis and develop total company training plan• Design, develop and deliver strategic training programs to instill service mindset and improve guest satisfaction• Monitor the service standard and implement intervention• Conduct coaching clinic to improve staff performance• Identify and develop departmental trainers to carry out OJT for existing and new employees• Manage and administer the People Developer System• Strategize HRD activities to recruit and retain employees• Acquire training grants from the Skills Development Fund (SDF) Secretariat

• Design and deliver training programs such as CREST, a national program of Singapore, and other soft skills tailored to the needs of clients• Provide audits on the effectiveness of Human Resource Management System such as Performance Management System, Training Needs Analysis, and HR Policies and Procedures.• Develop and implement effective human resource intervention to achieve strategic business objectives• Involve in business development planning and marketing

• Deliver PRIME and DRIVE programs covering the following : - Building a Proactive Team - Change Management - Coping with Stress - Creative & Innovative Problem Solving - Customer Relations - Improving Productivity/Quality - Interpersonal Communication Skills - Mindset & Attitudinal Development - Supervising & Leading• Provide consultancy in Training Needs Analysis, Human Resource Management Systems to local Small and Medium Enterprises (SMEs)

• Training Advisor/Consultant to the CEO’s Office, Jurong Port, and Corporate Services Division• Administer Dual Training Diploma Scheme, Apprenticeship Scheme and On-The-Job Training• Plan, organize and co-ordinate Supervisory Development, Executive Development, Value Building and Adventure Learning Programs• Oversee the administrative function of the Training Department• Manage the Training Centre