Develop a deep understanding of Copad products or services to provide accurate information and assistance to customers.- Design and develop training courses, tools and materials- Lead and manage delivery of training solutions, including tests, assessment and certification- Design tools/methodology to assess training effectiveness and identify improvement initiatives.- Conduct field observation, carry out gap analysis and execute appropriate field coaching to improve sales team performance in assigned territories- Identify and resolve customer issues effectively, ensuring a positive experience for every interaction.- Maintain detailed records of customer interactions, transactions, and resolutions.- Collaborate with team members to share customer feedback and insights, contributing to continuous improvement efforts.

- Responsible for Piascledine‎® marketing and training‎ in (Egypt, Africa, Asia).Applying Expanscience laboratoires (Piascledine mother company) marketing strategies in the above countries.- Social media marketing and management for Piascledine customer care page,under supervision of Expanscince laboratories.- Education Collaboration for medical representatives & Leverage their educational background to assist in understanding and addressing customer needs.- group & hospital meeting for specialized physicians in the field.- Arrange stand alone meetings inside and outside Egypt, for a specialized group of doctors.- participate in several conferences that serves the product marketing strategy - Medical,sales Training and development of the line Medical representatives.

Training on medical data, selling skills, Negotiation skills, Presentation skills, dress code, computer skills, and communication skills.Develop, implement and monitor a strategic marketing plan for Piascledine.Negotiates plans for advertising campaigns with agenciesSupervises market research to identify potential sales opportunities.Setting and implementing Above & Below the line plans.Revision of the marketing plan and strategies.Prepare strategic marketing plans to achieve company objectives.Contribute to achieving agreed objectives in terms of market share, usage and awareness, plus customer knowledge of key campaign communication messages.Negotiating the pricing strategy of the product according to the company and market needs.Organizing & developing training manual.Develop and maintain product and competitor knowledge and an awareness of the market environment.Meet with the sales force to define new product requirements and work for product development to document these requirements in product specifications.Key Account Manager (IMC Reimbursements)Submit receipts for expenses and issued checks to IMC.Reimbursement of Copad expenses from IMC.

Organizing & developing training manual for new products. Designing brochures & organizing brochure data for new products, also creating suitable Gimmicks.

Registration of New Products file at the MOHfollowing the new regulations & legalities for registration steps renewal

Promotion of Piascledine in Nasr City;