Regional Training Manager
Develop a deep understanding of Copad products or services to provide accurate information and assistance to customers.- Design and develop training courses, tools and materials- Lead and manage delivery of training solutions, including tests, assessment and certification- Design tools/methodology to assess training effectiveness and identify improvement initiatives.- Conduct field observation, carry out gap analysis and execute appropriate field coaching to improve sales team performance in assigned territories- Identify and resolve customer issues effectively, ensuring a positive experience for every interaction.- Maintain detailed records of customer interactions, transactions, and resolutions.- Collaborate with team members to share customer feedback and insights, contributing to continuous improvement efforts.