Hoda Rezvani Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Africa And The Middle East

• Client portfolio management, involving building and managing a diverse portfolio of clients, including leading firms in research and consulting, CPG, banking and insurance, industrial, and public sector. Increased client base by 90% in 2023 and achieved 80% client retention rate over the years.• Client relationship management including assessment of client requirements, defining methodology and developing research proposals, execution of projects, professional delivery and presentation to… Show more • Client portfolio management, involving building and managing a diverse portfolio of clients, including leading firms in research and consulting, CPG, banking and insurance, industrial, and public sector. Increased client base by 90% in 2023 and achieved 80% client retention rate over the years.• Client relationship management including assessment of client requirements, defining methodology and developing research proposals, execution of projects, professional delivery and presentation to clients.• Ensuring consistent delivery of high quality outputs to clients while growing client base. Show less

United Arab Emirates

Conducted primary and secondary research, data gathering, data analysis and packaging with a focus on Iran, as well as other Middle East and African markets, serving top consulting firms and leading multinationals.Complex research projects:• (03/05/2018 – 04/11/2018) Market sizing and due diligence on the Beira and Durban ports in Africa including competitive analysis, customer analysis and assessing the regulatory environment for the ports in question• (11/13/2017 – 01/18/2018)… Show more Conducted primary and secondary research, data gathering, data analysis and packaging with a focus on Iran, as well as other Middle East and African markets, serving top consulting firms and leading multinationals.Complex research projects:• (03/05/2018 – 04/11/2018) Market sizing and due diligence on the Beira and Durban ports in Africa including competitive analysis, customer analysis and assessing the regulatory environment for the ports in question• (11/13/2017 – 01/18/2018) Market sizing of Energy Efficiency and Facility Management in Iran, competitor analysis and opportunity assessment• (04/18/2017 – 11/26/2017) Census of makeup and perfume stores in Tehran with a focus on store categorization, as well as distribution analysis • (01/17/2017 - 05/01/2017) Market sizing of Croissants in Iran and performing trends analysis on comparable countries to assess the growth factors and drivers in Iran Show less

Calgary, Ab

• Worked on CRM and AX2012 projects• Conducted activity-based analysis of business processes and made recommendations based on the findings.• Documented process flows and developed requirements for functional improvements and enhancements as part of the requirements gathering process.• Prepared business cases for the stakeholders based on gathered requirements and facts, including scope, processes, alternatives and risks.• Identified "bottlenecks" and implemented new and… Show more • Worked on CRM and AX2012 projects• Conducted activity-based analysis of business processes and made recommendations based on the findings.• Documented process flows and developed requirements for functional improvements and enhancements as part of the requirements gathering process.• Prepared business cases for the stakeholders based on gathered requirements and facts, including scope, processes, alternatives and risks.• Identified "bottlenecks" and implemented new and improved processes and policies.• Elicited stakeholder feedback and input through interviews, workshops and brainstorming sessions.• Conducted several levels of testing including functional, regression, user acceptance, etc. to verify client's needs are met.• Defined the scope and goal of new projects.• Was actively involved in decision making process together with technical staff and management, facilitating the execution of the project.• Prepared and presented product demonstrations, both in person and remotely Show less

Calgary, Canada Area

• Projects: o Implementation of seasonal promotions on shaw.ca website.o Delivered custom software package to assist executive staff with managing social eventso Development and implementation of an adaptive mobile app for customer sign-in and password creation/reset (register.shaw.ca)• Followed standard ONEX software development lifecycle (User Experience, Design, Content, Build and QA)• Estimated, planned and scheduled projects, developing project case and documentation… Show more • Projects: o Implementation of seasonal promotions on shaw.ca website.o Delivered custom software package to assist executive staff with managing social eventso Development and implementation of an adaptive mobile app for customer sign-in and password creation/reset (register.shaw.ca)• Followed standard ONEX software development lifecycle (User Experience, Design, Content, Build and QA)• Estimated, planned and scheduled projects, developing project case and documentation, monitoring performance metrics and identifying project risks and issues• Worked closely with the business development team to define and create projects. Show less

Calgary, Canada Area

Project coordinator for two projects: Transitioning monitoring tools for one of AT&T clients and transitioning one of the IBM accounts to AT&T standards, demonstrated strong managerial and leadership skills to mentor, transition and provide technical leadership to new team members (Team size: 6- 10)• Smoothly implemented the project by communicating with management and setting expectations with the team. Also managed schedule and performance between them while working to ensure the… Show more Project coordinator for two projects: Transitioning monitoring tools for one of AT&T clients and transitioning one of the IBM accounts to AT&T standards, demonstrated strong managerial and leadership skills to mentor, transition and provide technical leadership to new team members (Team size: 6- 10)• Smoothly implemented the project by communicating with management and setting expectations with the team. Also managed schedule and performance between them while working to ensure the ultimate success and acceptance of the project. • Performed gap analysis to identify parts of training which the existing processes did not cover and worked with managers and client to articulate the changes• Established and presented reports defining project progress, problems and solutions and maintained communication with clients at a timely basis, ensuring that relevant management information is captured and analyzed. • Reviewed the efficiency and effectiveness of service delivery.• Identified, analyzed, prioritized, mitigated and communicated project risks.• Managed the implementation of network changes during change windows, ensuring and documenting the proper process and resolution. Show less

Worked as a Tier 2 support analyst, provided technical lead and escalation support to junior teams, troubleshooting and driving problems to resolution on multiple client accounts. Received outstanding feedback in providing support to a Fortune 500 financial institute, the most critical client within AT&T Network Support. • Gained outstanding achievements as a desk focal to manage the team in actioning tickets and providing training and assistance when required and was also the point of… Show more Worked as a Tier 2 support analyst, provided technical lead and escalation support to junior teams, troubleshooting and driving problems to resolution on multiple client accounts. Received outstanding feedback in providing support to a Fortune 500 financial institute, the most critical client within AT&T Network Support. • Gained outstanding achievements as a desk focal to manage the team in actioning tickets and providing training and assistance when required and was also the point of contact with the client. Was commended on building a strong and successful relationship with the client and down sizing the number of tickets in the queue by 50%• Successfully troubleshot problems and chronic issues by gathering and analyzing various reports (i.e. bandwidth, utilization, etc) for devices and offered resolution for future outage preventions Show less

Tehran, Iran

 Troubleshot both LAN and WAN infrastructures  Supported a variety of devices including routers, switches, and wireless access points

Tehran, Iran

 Was among founders of the start-up company, Saya Systems, which provided software, hardware and internet services Observed marketing studies and research to create services and products tailored to each particular segment within our team