Jasmine H. Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

I started at SQI Diagnostics as a Software Tester in 2016 and have grown extensively during my time here. Now, as the Software Product Manager, I'm responsible for the entire software product portfolio for SQI Diagnostics. I have a team of 10 that includes developers, architects, QAs and product specialists. I work within the regulatory framework of ISO 13485 for medical devices and IEC 62304 while complying with requirements from Health Canada and FDA. Overall,I'm responsible for people, products and processes. Responsibilities include: o Lead Software Development Team including developers, testers, architects, and applications support o Drive software product development lifecycle with varying technical teams (R&D, Engineering, Clinical etc.) o Own and navigate stakeholder collaboration for software products (inter-disciplinary, external and internal) o Responsible for software release management o Responsible for Design History File generation and maintenance including processes and documentation. o Ensure the software development lifecycle complies to regulatory standards and industry best practices o On-market product support for released software, complaint handling and root cause investigations o Ensure product quality by leading and supporting testing resources for product verification and validation o Administer issue tracking system, test management software and project management tools.

Toronto, Ontario, Canada

Toronto, Canada Area

My role had me working with a wonderful development team focusing on the front end web development for any lead acquisition efforts in circulation. As we are just one part of an entire machine, I collaborated with many others to gather collateral, requirements and approvals to ensure delivery deadlines are met. I supported software release efforts with teams in multiple time zones, ensuring our releases were properly promoted and tested. This also involves building and executing software test plans for new campaigns and other various web collateral. I built and maintained report templates for marketing campaigns, lead acquisition and web page performance. I also prioritized and tracked new feature requests and/or bugs that required our Team's attention. All in all, it's was a jack of all trades type of role and I loved it.

Toronto, Ontario, Canada

Working for the National Operations Department, my role as a Team Lead balanced a variety of responsibilities. Inter Departmental Communication(E-Commerce): I facilitated communications regarding new marketing campaigns or programs as well as any functionality updates to our current systems.Highlights from this role include: •Performed functional and UI/UX QA testing, and created all training documentation specific to those. •Created and tracked a list of all software bugs escalated by customers to Guest Services for the E-Commerce Team to address. Also responsible for helping QA fixes and communication back to the customer concerning issue resolution.•Review Copy on marketing campaigns for UI/UX clarity. •Prepared a weekly report for business stakeholders across the organization, highlighting high priority issues as well as new campaigns or functionality changes. Included high priority resolutions with details on the technical resolution and suggested strategies to improve customer relations and retention.Training and Development: I had an active role in training on new campaigns, programs and systems. Wrote training documentation solely and in collaboration. Coached others to assist with growth and moving toward team leadership. Customer Service: Assisted Guest's via phone, email or chat for any inquires and concerns with any and all of Cineplex Entertainments programs, campaigns, products and experiences associated with. As I moved to a Leadership role, I handled escalated and sensitive concerns. Reporting: Compiled daily and departmental reporting for metrics and performance.HR: Scheduled hourly and salaried staff with attention to labour costs and business levels for both daily and monthly needs.

Cineplex Cinemas Queensway & Vip