Ben Hodgson Email & Phone Number

• Manage 3 service representatives
• Resolve escalations involving claims and eligibility to maintain customer satisfaction

• Strategize new resources and practices to improve efficiency within the companyo Designed and implemented commissions tracking system to automate reporting for 20 employeeso Created plan presentation system to remove.
• Conduct research on CRM, COBRA vendors to inform company agreements in order to provide competitive plans and packages
• Negotiate with vendors to secure office services and resources

• Directly manage Synergy marketing campaigns and assist marketing department employees o Manage campaign, request for proposal (RFP) and spreadsheets for employer group medical, pharmacy, dental, vision, life, and.
• Support brokers by creating and presenting client contribution analysis and producing client benefit claims analysis, large claimant reports, and benchmarking exhibits
• Responsible for building client Benefit Administration programs, Tax Advantage programs, and Employee Interactive Communication programs
• Ensure quality and accuracy of plan presentations
• Lead initiative to standardize marketing approach for the company to improve quality and accuracy of plan presentations while also maximizing efficiency

Atlanta, GA

• Support 3 brokers with up to 80 clients, representing a variety of client bases of 2-1500o Assist implementation of new group and renewals with all major insurance carriers in the Southeasto Create client benefit.
• Gather census and plan information to obtain quotes for employer sponsored health plans
• Craft accurate, concise, and clear communications by merging benefits summaries
• Create detailed presentations comparing plan benefits and costs to support brokers and help clients determine the best options for their specific needs
• Manage and ensure quality control of the entire renewal process from quotes to installation through audits

• Experienced with the Affordable Care Act (ACA) and the Health Insurance Portability and Accountability Act (HIPPA); HIPPA certified
• Assisted Synergy clients and their employees with service needs such as obtaining ID cards, enrolling in or terminating employee benefits, resolving claim problems, and reviewing EOBs
• Provided support for 30+ groups, ranging from 2-200 life groups

Computer Science

Education record