Isabel Hodgson Email & Phone Number

London, England, United Kingdom

London, United Kingdom

- Working in a user-centred, Agile team to deliver world-class products for tfl.gov.uk, adding value for customers and the business.- Responsible for the Product Strategy and Lifecycle for Customer Identity and Access Management- Define and deliver the Roadmap to offer TfL customers a modern, secure and increasingly integrated experience

London, United Kingdom

- Guided the Online team through a change process to embed end-to-end Agile practices. - Designed, planned and delivered a programme of training and communications for 130 staff. - Procured a leading organisation, with a proven track record of delivering change to support the transformation. - Won support and acceptance for change.

- Led a team of 6 Relationship Managers to strategically engage key stakeholders across the business to align requirements, win support and work collaboratively towards a single digital vision. - Managed an extensive business wide Stakeholder engagement programme and the internal and external comms campaigns to support the full re-design, build and launch.

London Area, United Kingdom

- Acted as project sponsor; managing stakeholders, clients and suppliers to champion digital projects, secure budget and deliver innovative online solutions across a broad business with diverse needs. - Promoted the Digital Strategy across the business, gaining support for cutting edge online services and developed and embedded new ways of working to.

London

- Headed up the single support function for tfl.gov.uk and sub-domains, line managing 4 people to respond to service requests and manage incidents. - Introduced new methods to manage work (Agile, Kanban) across multiple delivery teams. - Developed and implemented new Incident Management processes (ITIL) to improve performance monitoring, incident response.

- Managed the support, maintenance and incident response for tfl.gov.uk in a reactive, fast-paced environment, triaging and prioritising (and re-prioritising) tasks (c. 400/week across a team of 7). - Delivered fit for purpose digital solutions to tight deadlines whilst maintaining usability and accessibility- Leveraged a wide network of contacts across.

- Took a strategic, collaborative and forward looking approach in the planning, execution and evaluation of TfL’s marketing activities and procedures. - Developed and implemented the inaugural TfL Digital Strategy and associated policies (eg open data, social media). - Coordinated B2B data syndication and contra-deals with strategic partners (eg London.

Produced high quality specialist events on European and international agricultural policy, agribusiness and the food industry, generating up to £110k profit per event. Pin-pointed key market issues, to create programmes that stood out in a competitive market. Persuasive negotiation secured Directors from leading European food and agribusiness companies.