Nicolas Höglund Email & Phone Number

Duty Manager | Reception Team Leader | Team Engagement Catalyst- Streamlined Operations: Effectively coordinated seamless operations across three shifts as a Duty Manager, ensuring consistent service excellence.- Reception Management: Led a high-performing reception team, expertly handling a wide range of cases and situations to maintain smooth front desk operations.- Training and Onboarding: Developed comprehensive onboarding materials and led safety training sessions, significantly elevating service standards and ensuring staff readiness.- Customer Satisfaction: Championed initiatives to boost customer reviews, resulting in enhanced guest satisfaction and increased loyalty.- Team Engagement: Organized impactful team-building activities and events, fostering a vibrant team spirit and improving overall team cohesion.- SOP Development: Entrusted with creating the first-ever Standard Operating Procedures (SOP) for the hotel's front office, housekeeping, and maintenance staff. This initiative aims to enhance customer satisfaction and provide clear operational guidelines.- Leadership Coverage: Selected to cover for the Front Office Manager during her absences, including paid substitution duties, ensuring seamless continuity of management and operations.

Helsinki, Uusimaa, Finland

Catering Manager - CaterMate - Directed waitstaff and provided leadership for catering services at events- Successfully executed independent opening and closing shifts at a Golf Club

Helsinki Metropolitan Area

Hotel Lilla Roberts | Receptionist | Manager on Duty- Excelled as a pivotal Three-Shift Receptionist at Hotel Lilla Roberts, ensuring top-notch guest experiences- Demonstrated unparalleled commitment, stepping in as Manager on Duty and Clerk during various shifts- Extended support to other Kämp Collection Hotels during peak periods, maintaining high service standards- Upheld a stellar reputation as a key figure in guest interactions, inquiries, and front-line problem-solving

Helsinki, Uusimaa, Finland

Krog Roba Waiter | Shift Supervisor- Delivered exceptional service at Krog Roba, catering to Meetings, Breakfast, Lunch, Ala Carte & Room Service.- Managed restaurant operations during shifts, ensuring seamless service and elevated customer satisfaction.- Assumed the role of Shift Supervisor, effectively leading the team and maintaining high standards.

Helsinki, Uusimaa, Finland

Lilla E Bar Bartender | Shift Manager- Skillfully balanced bartending responsibilities at Lilla E Bar, creating delightful experiences for patrons.- Managed the bar independently during shifts, maintaining high service standards and customer engagement.- Acted as Shift Manager, overseeing operations and ensuring a smooth and enjoyable bar environment.