Jasper Hoezen Email & Phone Number

Highside Telecom is a Dutch wholesale carrier with points of interconnection in The Netherlands, Belgium and France and also a distributor of Quintum Equipment and Unified Communications Solutions.Highside Telecom introduces worldwide innovative voice and advanced real time communication services over the public Internet. Today our services enable our customers to meet the rigorous demands of end users, opening the door to the efficiencies of converged voice and data networks.Highside Telecom’s growth and success has been built on a foundation of innovation and cost efficiency. By maintaining a high level of professionalism and flexibility we have acquired our leading industry position, earning a reputation for responsiveness and reliability.Highside was launched in July 2002. The term ‘high side’ is used at wild water rafting. When the boat nearly tips over due to a high wave, the captain will call ‘high side’ upon which everyone will move to the high side of the boat to balance it out. Likewise, Highside ensures you to proceed your way safely.Highside Telecom’s mission is to be a leading Wholesale Carrier and provider of advanced IP communications solutions to our clients worldwide.

Zutphen

Assigned to the White Rabbit Project (Converting several parts of cable network by fiberoptic network)

Migration project from 20 to 30 mb for Online

Qualities/attributesPresentation and skills that are representing the CU.Incidents and questions related to all the CU-provided services, which can be formed by using the three technical platforms of KPN (Philips, Nortel, Ericsson) answered within 20 seconds.WorkCoordination of the handling of incoming calls, as well as treatment of the most complex questions and to control and communication in the event of escalations/disasters.Main activities for each result areaCalls-Ensure that handling of the calls is equally divided and the staff within the agreed service levels are carried out.-Deals with the complex calls.-Takes care of the the realization of the agreed "first call" checkout.-Provides the Europe, in the case of in shoring up.Information-Acts as the first point of contact of the helpdesk for customer and management.-The handling of current calls and provide information on this explanatory derogations and reports on this subject. -Reports about the escalation of to the management.Quality assurance and advice-Analyze the incoming calls, any foreign patterns, and recommends that the management about possible solutions.-Sessments guides functional help desk.-Is a contribution to the continuous improvement of the service, including by providing information to responsible for the development of a certain which found solutions to be saved.Expertise-Knowledge of telecommunications in college graduate-level.-Of the products, services and service contracts of KPN (multiple product lines, KPN) and other service providers.-Of the working practices and business processes within the CU and supporting KPN-components.-Of the business of the customer.-Knowledge and experience with analysis techniques.-Social ability to maintain critical customer contacts and functional accompanied by fellow members.

Contracted at Gefisa

Contracted at Nacap Telecom B.V. Nieuwegein

Contracted at Volker Wessel in oktober 2006 and at KPN in april 2007

Contracted at Versatel at Triple Play Departement.

Upgrade project of SDH - PDH Fiber Network

PSTN|ISDN|ADSL Migrations

As a resident engineer responsible for:Telecommunications Network of Hewlett Packard Netherlands5 Nortel switches on different locations with 25000 ports + portable cell phones for 950 users

As a Service engineer responsible for service and maintenance for customers of Knowledge Centre Voice Nortel

As a test engineer responsible for handing over NAFIN SDH (fiber optic) network to the ministry of defense and the ministry of justice as the user of this network.

Education record

Certificaat, Basisopleiding Adviseur Glasvezel

Rcna Hip (Ip Telephony)

Certificate, Operations And Maintenance Meridian 1

Company telephone switches

Certificate, Operations And Maintenance Pdmx Tn1X

SDH technology fiber optic multiplexers

Education record

Activities and Societies: UMTC

Propedeuse, Information Technology

Activities and Societies: UMTC

M.A.V.O, Dutch, English, Mathematics, Physics, Chemistry, Economics

Education record