Anastasia Hoff Email & Phone Number

Thessaloniki, Gr

Thessaloniki Og Omegn

Reviewing and monitoring user-generated content across various platforms to ensure compliance with community guidelines and policies. The role involves examining text, images, and videos, taking appropriate action on non-compliant content, and documenting moderation decisions. I engage with users regarding content issues and collaborate with teams to resolve content-related problems.

Kristiansand, Agder, Norway

Norwegian-Russian translator, working remotely. I provide real-time interpretation during phone calls, facilitating communication between parties who do not share a common language. My work focuses primarily on meetings involving government agencies, state authorities, and social security matters, ensuring accurate and confidential language interpretation to support transparent and effective communication.

Kristiansand, Agder, Norway

As a Customer Service representative at IKEA, I provided on-demand service at both self-service and manual checkouts. I assisted customers with product inquiries and offered comprehensive knowledge of IKEA's range and services. In the position as a Fronliner in the checkout area, I worked alongside a department leader to manage the department efficiently. In this role, I handled technical issues, managed customer orders during checkout, addressed inquiries, and resolved on-site challenges to minimize the need for department leader involvement. I was responsible for coordinating staff breaks, ensuring the smooth functioning of the checkout area, and maintaining an organized and efficient environment. After a promotion, I worked across different departments at IKEA, supporting the customer experience and assisting departments with help in daily tasks. Those ranged from furniture assembly and restocking to inventory management, customer service support and sales floor support, ensuring smooth operations and optimal store presentation. Later, I moved to the role of co-managing a newly established department. This included overseeing daily operations, promoting effective communication regarding tool usage, enforcing schedule adherence, and providing on-demand support to ensure a collaborative and productive workplace.

Kristiansand, Agder, Norway

Responsibilities included ensuring compliance with company standards and regulatory requirements for completed sales. Conducting thorough quality checks of recorded sales calls to verify accuracy, script adherence, and compliance with sales protocols. Review and validate customer personal data to ensure consistency and correctness, perform detailed sales audits, and provide feedback. Additionally, managing various administrative tasks such as documentation, reporting, and data validation.

Kristiansand, Agder, Norway

Waitress with experience in providing customer service in a fast-paced Asian dining environment. Responsibilities included handling orders, serving food and beverages, managing customer requests and end-of-day cash reconciliation. Daily handling of high volumes, maintaining a clean and organized workspace, and delivering attentive service to each guest.

Kristiansand, Agder, Norway

Waitress with experience in providing customer service in a fast-paced Asian dining environment. Responsibilities included handling orders, serving food and beverages, managing customer requests and end-of-day cash reconciliation. Daily handling of high volumes, maintaining a clean and organized workspace, and delivering attentive service to each guest.

Kristiansand, Agder, Norway

Volunteer Staff Member, responsible for serving and pouring alcohol, selling and preparing food, keeping the bar and food area clean, assisting customers, supporting inventory management, handling waste disposal, security, and event setup.

Oslo, Norway

Participation in SFO program, dedicated to supporting children with special needs alongside teachers to create an inclusive and effective learning environment. Responsibilities included providing individualized support to students, assisting lead teachers with lesson delivery, and supervising classes to ensure a safe and structured atmosphere. Additionally served as a substitute for subject teachers when needed and proctored exams, maintaining a calm, focused setting for optimal student performance.

Oslo, Norway

As a Sales Assistant in a bridal and evening gown boutique, I help clients find their perfect look for special occasions, offering personalized style advice and support throughout their shopping experience. The help consisted of measurement taking, helping customers into the dresses, taking orders and customisation requests, checking out, handling orders.

Bachelor'S Degree, Global Development With Specializations In Sociology And Political Science

Activities and Societies: Completed field coursework in Uganda, combining academic learning with hands-on experience. I took part.

Undergraduate Program, Cultural Studies

Activities and Societies: Participated in Capoeira training, developing discipline, physical fitness, and cultural appreciation..

High School Diploma, Specialization In General Studies – Languages, Social Sciences, And Economics

Activities and Societies: Participated in Ulsrud Revue 2016, collaborating with fellow students to choreograph and perform a dance show.