Kyle Hoff Email & Phone Number

Miami, FL, US

• 2023 Rookie Salesperson of the Year - Central Region
• 2023 Rookie Quota Buster
• 2023 Finished #1 in my B/U at 124% to quota.Direct selling of fleet management solutions in a closing sales role to businesses in the West Michigan market. Actively growing and retaining customer accounts by developing.

Minneapolis, MN, US

• Championed customer experience and corporate improvements to the supply chain function of a $32B biotech and medical device manufacturer. Responsible for a $6M regional slice of a national budget. Provided reporting.
• Oversaw the seamless movement of $15M in products for the region, managing the client relationship with Mayo Clinic, Aurora, Abbott Northwestern, et al.
• Addressed the supply chain issue impacting the entire industry, worked closely with regional sales managers and field clinical managers to gather feedback on needs for inventory, built strategies for levels to meet.
• Trained, coached, and mentored new employees and collaborated across Medtronic businesses to standardize processes, share best practices, and collaborate to achieve results
• Collaborated with Deloitte contractors to build a technology solution to manage soon-to-be-expired products and improve product deployment, saving $1.5M annually

Minneapolis, MN, US

• Guided team in meeting client demand for inventory supply, addressing custom needs, logistics, transportation, and product demand against client demand to meet aggressive delivery and customer satisfaction goals for.
• Led a 5-member project team on the development of a new inventory control process to ensure the return of inventory from sales reps after company exit; developed work policy and guidelines and trained sales managers on.
• Launched plan to attend sales meetings with reps in the field to learn key pain points of doctors and hospitals regarding product demand and need; leveraged sales history, demand, and stock level data to right-size.

Minneapolis, MN, US

• Managed the completion of yearly cycle counts (audits) of sales reps’ trunk stock and hospital consignment inventory, communicating by phone, email, and face-to-face visits with Medtronic sales reps and key hospital.
• Served as Client Inventory Audit Leader, responsible for auditing 400 different locations to determine products on shelves and forecast demand
• Saved 60 minutes per day in manually intensive labor and costs by developing a technology tool that improved cycle count auditing procedures, and improved inventory accuracy
• The new tool removed $250K in expired/obsolete products from client shelves and gave sales reps a built-in follow-up to clients for product replacement, leading to a 15% sales boost

Minneapolis, MN, US

• Drove the sales, customer experience, and daily operations of a fast-paced inside sales support – customer service call center.
• Supported $1.6B in annual sales for Medtronic, ensuring proper training and mentoring for the team and a deep understanding of the product portfolio to assist customers
• Hired, onboarded, and managed the performance of the 20-member team, overseeing reviews, compensation, rewards, bonuses, promotions, and infractions
• Implemented several new employee engagement initiatives: Installed new scheduling software to distribute and maximize agent phone coverage in the call center; launched after-work social events to build camaraderie.
• Identified Voice of Customer messaging, driving in-person meetings with hospital representatives to influence action plans which improved customer engagement, revenue, and retention
• Handled all escalated client calls to ensure world-class customer service and problem resolution

Minneapolis, MN, US

• Drove sales of Medtronic urology devices to physicians, covering the Midwest territory in a part-time developmental internship role while continuing the tandem role as Customer Service Supervisor. Acquired advanced.
• Delivered $40K in new revenue in the 3-month role as the Midwest sales rep
• Achieved enhanced understanding of client challenges with patients and product use, which proved helpful in future roles serving customer needs and improving the customer experience

Minneapolis, MN, US

• Provided inside sales support to Medtronic Sales Reps, with responsibility for placing orders over $30M in total annual revenue. Managed order placement, troubleshooting, and maximized client inventory levels helping.
• Lead trainer for the team, responsible for onboarding ~10 new inside sales associates annually and accelerating the performance of the 20-member call center staff
• Led team to book $200M+ in sales revenue from orders taken and submitted into the system