Chris H. Email & Phone Number

Denver, Colorado, United States

Denver, Colorado

- Lead the execution of an agency level cybersecurity strategy and implementation plans by establishing priorities, building business cases, and determining the total cost of investment for the national field program office and local Denver Area.- Met with Information Technology (IT) managers to discuss progress toward meeting strategic goals.- Provided cybersecurity expert advice and recommendations on complex IT work assignments.- Led multiple cybersecurity initiatives through outstanding relationship building with multiple service line leaders.- Mentored, aided and guided new information system security officers in order to help further develop their skill sets.- Evaluated system security plans, procedures, and assisted in managing and directing the operations and functions of the office support contractors, addressing IT out-of-compliance issues, preparing, implementing, monitoring, and updating the project plan.- Developed Plans of Actions and Milestones (POA&Ms) to correct findings of non-compliance.- Onboarded multiple applications through arduous FISMA / FEDRAMP ATO process.- Facilitated the production of disaster recovery plans and incident response plans for the VA HAC location.- Documented successful execution from the IG inspection with regards to NIST, VA Handbook 6500, and FISMA regarding network security standards.- Assisted in information security assessments; performed threat analysis, vulnerability assessments, and penetration testing.- Collaborated with senior leadership, departmental and contractor managers and staff in scheduling, planning, coordinating, and implementing the local cyber security oversight program.- Coordinated pre-survey and post survey activities for the OIG inspection/accreditation teams surveying the operation.

Glendale, Co

-Generated reports for GRC, and developed procedures for the IT department to harden the Network and Server infrastructure.-Played a significant role in the development of the Information Security Department tools deployment, Team development and Policy remediation.-Assisted in information security assessments; performed threat analysis, vulnerability assessments, and penetration testing. Performed investigations of security incidents, anomalies and events and the development of incident reports procedure.-Executed Information Security Contingency Planning and Disaster Recovery (ISCP & DRP) Plans for Colorado And Arizona VA Site.

Glendale, Co

-Provide Tier I and Tier II technical support to over 1000 employees in a Windows environment.-Meets the needs of customers while supporting VA missions.-Troubleshoot and resolve client issues with hardware maintenance, installations, and upgrades.-Research, diagnose and resolve issues with network connectivity, proprietary programs and applications, desktop, browser, hardware, software and peripherals.-Resolve technical issues and log in ticketing system.-Utilize Active Directory to check account status, verify and manage accounts and services.-Log, Track, and triage calls. Reassign ticket if higher level of technical support is required.

Lone Tree, Co

- Managed a Sprouts store operation with $22 million in annual sales.- Through P&L analysis, drove an 18,000$ EBITA increase in 6 months.- Reduced turnover by 85% in 6 months with culture improvements- Regional talent captain in charge of leadership change rollout for the Colorado Region.- Regional development captain responsible for training and development of high potential candidates for 25 stores- Drove a 10% guest traffic increase from Nov 2014 - current through a strategic local marketing plan- Drove a talent pipeline in 6 months that has included 6 internal promotions, 1 store director promotion, and 5 leaders on the bench for the region.

Boise, Idaho Area

- Managed a Target store operation with $40 million in annual sales.- Hand picked, out of 62 Store Team Leaders, to impact the worst engagement survey store in the region.- Led a team of 7 executive team leaders, 14 team leaders, and over 150+ hourly employees.- Top 10% in the company for gross margin improvement. - Achieved 2.17% credit and debit conversion rate on a company goal of 1.2%.- Top 10% in company for Food Safety results.- Achieved top score in the district of 97% effective leadership ratings from direct reports on annual employee satisfaction survey.- Trained and mentored 5 new store managers, promoted 2 direct reports in 6 months.

Highlands Ranch, Co

- Managed a Super Target store operation with $62 million in annual sales.- Led a team of 12 executive team leaders, 20 team leaders, and 250+ hourly employees.- Achieved #1 in the district for annual sales vs. forecast by beating sales forecast by over $265,000.- Increased operational effectiveness by 15% with an 11% sales increase.- Promoted 3 direct reports to next level positions, continued mentoring 30+ managers in the market.- Highest ranked store for guest satisfaction in all of Colorado – ranked 20th in the company for Super Targets.

Grand Junction, Co

- Managed a Target store operation with $30 million in annual sales.- Led a team of 6 executive team leaders, 12 team leaders, and 110+ hourly employees.- Increased operational effectiveness by 12% with a 15% sales increase.- #1 in group operations and 92 in the company for operational effectiveness.- Promoted 3 direct reports to next level positions, mentored 20+ managers in the market.- District talent captain responsible for executive team development within the 12 district stores.

Colorado

These positions gave me the opportunity to gain experience across all levels. Including, but not limited to, Logistics, Overnight Logistics, Guest Experience, Grocery Operations, and Loss Prevention.