Katja H. Email & Phone Number

Oakland, Ca, Us

Sunnyvale, California, Us

Technical program management for the Cloud org and its partners (approx. 45 people) as well as project management for cross-functional company-wide initiatives requiring Cloud functionality.- Leading several multi-quarter multi-team initiatives aimed at introducing new product lines such as OTA updates for software-defined vehicles.- Creating from scratch artifacts and processes that serve a mid-sized startup's Engineering, QA and Design teams: Confluence documentation, JIRA structures, R&R matrices, roadmaps, dashboards and customized reports.- Actively managing all Cloud releases by planning and enforcing the adherence to a monthly release train for the org (incl. defining deliverables and timelines, bug and risk tracking, release gating and release readiness).- Regularly interfacing with senior leaders and C-suite for project updates, product demos and streamlining objectives.- Supporting four Scrum teams as the acting Scrum master/coach by establishing or tweaking agile processes and by facilitating recurring ceremonies.

Mountain View, California, Us

- Supported the Command Center product leadership & strategy by defining, driving and tracking 50+ initiatives related to roadside rescue coordination, ODD exception management, HMI limitations and weather/traffic forewarning.- Shepherded the creation of dozens of SOPs and operational controls involving Engineering, Product, Operations, Legal and government entities to ensure safety standard compliance. - Supported the Logistics Management product leadership & strategy by managing tooling feature releases (related to scheduling, load planning and asset assignment).- Acted as the project manager for the vendor selection and purchasing process of a scalable, industry standard Transport Management System.(Sadly, this position was impacted by group layoffs in December 2023.)

Mountain View, Ca, Us

Tightly partnered with the engineering and product managers of nine Scrum teams, which comprised the Product Engineering org serving Operations and Commercialization. This org is focused on logistics, route mapping, core delivery, business expansion and fulfilling product requirements that originate from commercial partner relationships.- Led multi-department project involving HW and SW teams aimed at enabling HMI interactions on a new bot model with a turnaround time of just six weeks.- Project-managed the second phase of a yearlong cross-team initiative that unlocks additional operating domains for Nuro’s largest partners. - Tracked progress, flagged risks and initiated tradeoff discussions for 50+ OKRs; facilitated sprint reviews providing high-level org updates to stakeholders and exec-level leadership every six weeks.- Gradually standardized tooling (via JIRA, Smartsheet, Confluence) across the org to simplify tracking + reporting and to replace a wide collection of legacy project management tools.(Sadly, this position was impacted by group layoffs in Q4/22.)

San Francisco, California, Us

Supported the leadership of a group of horizontally aligned BE engineering teams that provide foundational infrastructure & services (e.g. machine learning and user data platforms) to business verticals.- Drove alignment across teams and functions following a company-wide re-org / methodology switch to Single-Threaded Teams.- Accelerated the adoption of newly established communications and reporting standards. Assisted senior engineering leaders and product managers with strategic planning or (where needed) temporarily wore a PM hat to facilitate roadmap creation.

San Francisco, California, Us

- Project-managed a $6M/2.5-year database infrastructure overhaul initiative aimed at transforming legacy architecture, app instrumentation and BI tools to enable near real-time product analytics and offer self-serve options for business stakeholders.- Designed and implemented a company-wide intake process for teams supported by the Data org to streamline planning and resource allocation for 150+ incoming requests quarterly.- Acted as Scrum coach for Data Platform & Engineering, Data Science, Analytics and Business Intelligence teams.

San Jose, Ca, Us

Created and led first PMO at OpenGov by hiring, training and managing six project managers, who went on to own 40+ top government client initiatives concurrently.- Introduced an iterative project management methodology to launch multi-component software with complex stakeholder interests on-budget and on-time.- Worked cross-functionally with Sales, Product and Customer Success to streamline customer journey, resulting in a reduction of kickoff to go-live time from >90 days to ~30 days.- Established relationship with OpenGov’s largest external partner; worked with them to define new communication structure, collateral and best practices for joint projects.

San Francisco, California, Us

Drove on-going process improvements to increase efficiency across the CS and QA teams.- Developed semi-automated Salesforce-based QA tool to simplify the Professional Services / QA workflow, slashing its fully loaded cost by $19,000 monthly.- Demonstrated business need for hiring a US-based Salesforce Admin to fulfill CS Ops requests faster, shortening the solution cycle and reallocating 40% of idle time.

San Francisco, California, Us

Following the internal merger of the Customer Success and Professional Services departments, led two hybrid teams (one remote) of Customer Success Managers and Professional Services Specialists in charge of 180+ SAAS customers in the HRM/Emerging vertical.- Defined and tracked customer onboarding process from sale to go-live for $4M book of business, made hiring & firing decisions, coached team members and mentored peers. - Owned first phase of expansion in the Australian market; remotely built out Sydney location.

San Francisco, California, Us

Managed nine direct reports in the Professional Services department, five of which were located in an NYC office. Oversaw a dynamic technical project queue that could vary from 100 to 250 custom implementations being built by the team at any one time.- Served as POC for project-related and strategic consulting between the Customer Success, Training and Product departments.- Provided technical feedback and guidance on best practices to PS and Customer Success Managers. - Delivered coaching and career development for PS Implementation Specialists, whose backgrounds, ages and skill sets varied widely.- Created content for and ran monthly skill workshops focused on lean startup topics for groups of 15-20 people.- Built a new, high performing remote team from scratch by hiring the right candidates to ensure a collaborative environment, open communication and a culture of continuous growth.

San Jose, California, Us

Managed ad campaigns for 70+ Top 500 Internet Retailer brands across a network of 500 publisher sites in the US market.- As Product Liaison, consulted with internal technical teams to translate customer feedback into product enhancements. Assigned priority and tracked progress of feature requests originating within the Account Management team.- Decreased each Account Manager's time spent on reporting by three hours per week by creating automated reporting procedures.- Continuously increased business portfolio spend by between 10-20% YoY each month.- Represented the eBay Commerce Network at trade fairs and industry events.

San Jose, California, Us

Performed roles of increasing complexity and responsibility related to product strategy, content development and raw data structuring.- Coordinated the day-to-day workflow of 18 content specialists in-house and in remote locations.- Created and led a four person / three month project to overhaul product catalog integrity.- Researched and proposed strategy for aligning productization methods of Product Catalog Operations with those of eBay Inc. as part of a global business merger executed in 2013.- POC for business and engineering requests related to product catalog creation in the US, UK, and Australian markets.

San Jose, California, Us

Defined and supervised the daily content creation workflow of 5 team members and acted as the main contact and content release manager for the German and Australian product catalogs.- Managed $150K key project aimed at developing new product strategies in the German market.- Was named Account Manager for Shopping.com’s biggest client in four global markets.- Collaborated with remote business units across four time zones on quality standards & best practices.This position was initially based in Dublin, Ireland, but relocated to Israel.

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Product Management

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