Michael J. Hogan Email and Phone Number

Working to make sure physicians are reimbursed for the work they performed.

Worked to simplify and improve acute medical coding workflows.

- Helped lead 10+ hackathons, hosting 5,000+ participants- Grew the group’s global network and reach as part of the traveling team for 4 partner hacks- Work with teams to hone their problem statements, define solution scope, identify beachhead markets, and start considering business plans for a model of sustainable growth.

Features released had the benefits of decreasing trialers' load times, increased adoption of our retentive features, reduced customers' CRM data loss, and building the first user-story-based reliability monitoring system.𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴:Externally, I managed technical and business development relationships with Microsoft (Outlook add-ins, LinkedIn, Teams) as well as our SME consultancy. Responsibilities included mapping features to Microsoft's capability sets, validating preview features through proofs-of-concepts, and troubleshooting existing API integrations.Internally, I helped our CS and sales teams know which extensions will be supported while performing platform-specific, technical Outlook troubleshooting and bug triage. I joined CS calls to gather direct customer feedback, as well as answering internal and customers' Outlook product roadmap questions.

In managing $1.5M ARR across 60+ SMB & Enterprise Accounts, I:- Drove the highest product utilization YoY among the CSM team (+66% higher than #2)- Had highest revenue growth on the team (+65% higher than #2)- Was the only CSM to see an increase in their Book-of-Business YoY (+9%)

- Represented the Support Team on an Executive Advisory Group for proposed product changes- Helped lead company-wide quarterly initiative for Q3 FY20- Member with the highest Ticket Volume Contribution (126%) and second-highest CSAT (87% - both above goal)