Adaptable and customer-focussed, I have experience of a wide variety of roles and duties within Public Services. Responsibilities have ranged from Facilities Management, IT Support and Service Management, delivering IT Training and leading a team to deliver Social Fund, to helping benefit customers in difficult circumstances to get the help they need. I have enjoyed strengthening my skills in communicating and building effective relationships with stakeholders to deliver the best service possible. A confident decision maker, I am comfortable managing change, helping colleagues and customers to engage in the process. Open to new challenges, where I can make a difference and build upon my existing skills.