Hohoemi G. Email & Phone Number

London Area, United Kingdom

Compiling comprehensive reports for the landlord and disseminating them to the entire team on a monthly basis. These reports will contain detailed information to keep everyone informed, as well as identifying any potential issues while also recognising any achievements.In our line of work, we prioritise the satisfaction of our client's customers, foster effective collaboration with our colleagues and third-party contractors, and facilitate seamless communication among all parties to promptly address any concerns or inquiries.Conduct internal risk assessments for all events and carefully evaluate the experiences of customers, tenants, and residents while strictly adhering to Council regulations and Estate regulation requirements. Also, ensure the stakeholders are aware of all activations made by the tenants. To welcome new tenants and provide continuity assistance to ensure they received a comprehensive understanding of the Estate. I will also conduct monthly visits to gather crucial performance indicators and tackle any issues that need attention. Updating emergency contact details when this change for the internal portal.Making tenants feel supported by the landlord and building long-lasting relationships and partnerships. Establish and manage productive relationships between retailers, offices, clubs, food and beverage businesses, onsite staff, and the managing team to collect trading intelligence, centre performance statistics and other data and report this information to all parties regularly.Overseeing and recording CCTV, Health & Safety regulations, & implementing the relevant policies/procedures accordingly.Managing & liaising with contractors & regular liaison with Building Management & Maintenance to provide the team with safe office space and equipment and order all office supplies, including refreshments, stationery, office furniture etc.

· Played an active role in the day-to-day operations with requests from Contractors, residents, or tenancy within different buildings.· Assisting the Centre Manager in all aspects of Soft Management, including addressing emails and managing the calendar to book works for contractors and meetings of events.· Collating and structuring data to ensure all statutory compliance documents are in place· Locating general risks, driving completion of all actions within the required Health and Safety Legislations.· Conducting site inspections and managing repairs/maintenance works· Provided resilience within the team during busy events, absences, or critical incidents. · Enthusiastic with customer service and fully engaged with challenges.

English

• Played an active role in day-to-day operations with requests from Contractors, residents, or tenants within different buildings.• Assisting the Centre Manager in all aspects of Soft Management, including addressing emails and managing the calendar to book works for contractors and events meetings.• Collated and structured data to ensure all statutory compliance documents are in place• Locating general risks and driving completion of all actions within the required Health and Safety Legislations.• Conducting site inspections and managed repairs/maintenance works• Provided resilience within the team during busy events, absences, or critical incidents. • Enthusiastic with customer service and fully engaged with challenges.Previously working as Front of House within 19th months being first and the last contact, ensuring clients receive VIP treatment and feet to greet standard.We are liaising with the PAs and executive directors, assisting in coordinating and preparing meeting rooms with AVI technology, beverages, lunches, and facilities.Telephone etiquette, deliveries/ parcel procedures, handling complaints & escalations, stationery orders, preparing post-collection using Franking machine, logging faults/issues, lobby cleaning & standards.-Issue access cards to new starters, visitors & contractors in line with security restrictions, & keep the system up to date.CIS-Security headquarters in Lewisham.Helix Group at Kings Cross & Canary Wharf.Workman Group at Thomas More Square & Gracechurch Street.CBRE at Knightsbridge & Thames CourtKnight frank at Fleet Street & 100 New Bridge Street. Goldsmiths University (in 2 different receptions.)LSBU University (across 12 different receptions.)Regent’s University (Main reception.)NHBC Building Regulations & Courses at 1 Minster Court.PRS Music Licensing at Streatham and Kings Cross.Savills at Ludgate HillCadogan Estate at Duke of York Square.CBRE at Haymarket House

Ensuring the guest receives prompt, polite attention and personal recognition whilst processing all their needs. Maintaining correspondence through emails, phone calls, and direct requests and making sure all their requests, queries and complaints are followed up in a timely and efficient manner in either Spanish or English.General knowledge for all queries such as events in London, entertainment, restaurants, airport transfers, and the next accommodations, including many relationships with 3rd party vendors and providing daily invoices.To perform duties in line with the standard operating procedures and assisting other departments when necessary. Roles such as meeting and greeting and hosting our daily, complimentary cheese and wine evenings. Ensuring thoroughly delightful accommodation.

London, England, United Kingdom

Customer assistance, cash handling, and training junior staff at the various London locations of the Mexican fast food outlet. Handling, on some days, 400+ customers per hour. Completing several modules of training on Flow Hospitality Training suite. Posting daily updates into internal report software to track the daily stock turnover, sales and waste. Uploading invoices and smart orders for the next day in order to guarantee day to day restaurant success. Conducting staff meetings before opening the shop, to increase motivation in the team helping everyone to work in an efficient and effective manner.

Carretera Chetumal Puerto Juarez Km 256-100 77710,Municipio Solidaridad

Front of house public relations, hospitality, complaint tracking and holiday activity organisation.Customer, trades and maintenance staff coordination.Guest satisfaction and service excellence program.Using prestige and Excel packages.