Hoi Lo Email & Phone Number

Helsinki, Uusimaa, Finland

As a technical support specialist, I possess a wealth of experience handling technical queries and concerns related to LeadDesk products. My skillset includes proficient use of diverse support channels like email, phone, and Zendesk, as well as exceptional focus on documentation and prioritization. Collaborating effectively with cross-functional teams, including SysOps, PCS, SOC, and telecommunications teams, is an integral part of my role in ensuring optimal quality support operations. I possess a proven ability to troubleshoot using network and application monitoring tools and i have experienced a rich history of working in multicultural environments where English is the primary language.

- Processed and made decisions on warranty and return cases from customers based on the company's terms and conditions and diagnostic/repair team's assessments- Communicated with customer service representatives across various European countries to provide the best possible solutions for customers' warranty claims and ensure a smooth customer experience- Finding the best solutions to customers' warranty claims in order to provide a smooth customer experience- Documented the warranty and returns process, providing clear and comprehensive guide for everyone- Possessed knowledge and experience in different payment platforms, including PayPal, Klarna, Reepay, Adyen, Scalapay, Braintree, and others, to handle customer transactions

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

As a Inbound Specialist, my work involved a range of responsibilities related to receiving, organizing, and supervising various materials and products.- Received and organized phones into designated categories according to our process, ensuring that all products were properly tracked and accounted for.- Managed the in-house logistics for different departments, ensuring that all materials and products were delivered to the correct locations in a timely and efficient manner.- Supervised RMA deadlines to ensure that warranty periods did not expire, managing the process to ensure that all products were returned and replaced within the necessary timeframes.

Helsinki, Uusimaa, Finland

As a Production Specialist, I have had the opportunity to work in a variety of stations in the operation and production line. This experience has allowed me to gain valuable knowledge and skills in technical fault checking, grading, outbound packing, and repair and refurbishment.At various stages of the production line, I have been responsible for checking and grading products for quality control, as well as for packing and outbound shipping. I have also been involved in the repair and refurbishment of products, working closely with colleagues ensure that all products were restored to full working order.

Kerava, Uusimaa, Finland

During the summer of 2019, I worked at Uudenmaan Sairaalapesula Oy through SOL Recruitment Agency. My primary work assignment involved processing sheets and blankets for hospitals.

Helsinki, Uusimaa, Finland

My journey at Clas Ohlson began as a trainee, and I was soon hired as a part-time employee. I worked for several years at the Espoo, Entresse site and later transferred to the Helsinki, Columbus site.As a Salesman, my main responsibilities have been providing excellent customer service and driving sales. I have also played an active role in the day-to-day operations of the store, including shelving and arranging products, as well as maintaining the cleanliness of the store.

Espoo, Uusimaa, Finland

My main work tasks included ensuring that products were properly shelved and arranged for optimal visibility and accessibility.

Helsinki, Uusimaa, Finland

My work tasks included a diverse range of responsibilities related to IT and customer service. In my role, I was responsible for digitizing applications and managing the registry database. I also provided internal IT support, ensuring that all systems were running smoothly and effectively.In addition to my IT duties, I also provided support for video conferencing systems, working closely with team members and customers to ensure that meetings ran smoothly and without interruption. Customer service was a key component of my role, as I worked to ensure that all inquiries and issues were addressed in a timely and professional manner.

Helsinki, Uusimaa, Finland

As a student, I had the opportunity to work as an apprentice at CRD Systems Oy, where I was able to gain practical experience while finishing my studies. My work tasks primarily involved updating and programming the Piletti system, as well as installing various workstations and software.