Kathy Chu Email & Phone Number

Provide the highest level of service to ensure passenger comfort and safety. Complete all job duties with flexibility, attention to detail, taking special care to accommodate special diets and experience with children and pets. Attend to all safety functions on board aircraft, to include pre-flight checks of fire extinguishers, oxygen bottles, and first aid kits. Perform predeparture safety briefings. Manage and facilitate all passenger requests for food and beverages, to include shopping, prep, and food preparation and service, for both passengers and crew. Assist passengers with all needs, to include use of cabin management systems, in-flight technology, and berthing cabin beds.

Pasadena, California, United States

Use knowledge of general fitness, wellness, anatomy, kinesiology and physiology as it relates to human movement and muscular conditioning.Provide information to new and existing clients about the benefits of yoga and different services offered.Demonstrate proper execution of each yoga pose in class.Train new instructors on proper execution of yoga movements.Advise clients individually on yoga routines and practices.

Monterey Park, California, United States

Schedule meetings and manage calendars for business. Provide bookkeeping and translation services for documents, emails, and client phone calls. Assist with daily time management, accomplish errands as needed to achieve business goals. Plan travel to include flights, accommodations, ground transportation and local entertainment. Coordinate, plan, and manage corporate events.

Bell Gardens, California, United States

Devoted significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.Assisted in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels.Answered questions regarding loyalty programs, times and gaming sessions, transportation services, parking facilities and all events and promotions. Provided individualized and world-class service to high net worth repeat patrons. Built relationships with VIP guest members, provided services for future inquiries, and reserved tables and other services in advance.

City Of Industry, California, United States

Partnered with sales and training teams, strengthening client relationships andgenerating new revenue opportunities.Maintained accurate input of system information, receiving and processing client data.Created and provided marketing material and mail event production timelines for clients.Researched and prepared briefings on sales prospects.Managed company social media presence.Advised customers on marketing project and built connection with each other.Maintained exceptional customer service.Planned, developed and led complex projects from inception through completion.Arranged customized marketing project to reach the target.Drafted company marketing materials.

Rowland Heights, California, United States

Answered multiple phone lines, provided mentor with all messages, replied to all emailsand documented new leads in spreadsheet form.Communicated and negotiated offers from clients to owners and managing companies.Marketed listings through internal and external websites online.Coordinated and attended open houses and showings and followed up with clients.Maintained connections with clients to encourage business and referrals and client satisfaction.Prepared legal documents including; Listing Agreements, Purchase Agreements, Disclosures as well as obtained signatures by meeting with clients or via DocuSign.Listing and transaction coordinating as well as maintain and update listings on agent's website, multiple listing service.Designed and prepared agents with listing presentations for listing appointments with potential clients.Assisted in the management of rental properties.Managed and scheduled showings and showing properties.

Denver, Colorado, United States

Trained staff at three different facilities.Responsible for all daily operations to include schedule creation in order to provide the highest level of customer service.Consistently controlled profits and losses by following company guidelines for labor and inventory management.Increased customer satisfaction from less than 50% to over 90%, by developing individual training plans for all employees.Recruited and hired excellent restaurant staff based on attitude and aptitude.Exceeded restaurant sales goals by 20%.Maintained exceptional customer service.

Denver, Colorado, United States

Train all new hires in Denver Station.Provide leadership to Ground Operations employees with a focus on customer service.Ensure all security procedures are followed. Ensure all company policies, procedures and regulations are appropriately followed. Daily performance reporting.

Denver, Colorado, United States

Served as customer service at ticket counter check-in, lifting bags 50lbs-100lbs. Processed aircraft stocking and front line monitor. Served as gate customer service agent, control flights, assist passengers.Baggage office, lost and found services