Holden Scott Email and Phone Number

Designed point-of-sale interfaces to meet the needs of diverse clientele. Created marketing and loyalty programs to drive strong repeat business. Assisted restaurant owners in utilizing online, mobile, and in-store technology to make smart business decisions. Assisted in creating and refining processes that reduced implementation times from >40 hours to about 20 hours on average. Provided first tier support on Windows and Linux-based systems for two POS products, two online ordering software packages, and an advanced loyalty software program.

Operated heavy machinery, including track switches and pneumatic brakes. Troubleshooting complex PLC-based attraction control systems. Communicated operational details with engineering and other departments. Safely loaded and unloaded upwards of 2,000 guests per hour on multiple attractions. Provided first response to emergency situations to ensure safety of affected guest(s).

Analyzed business trends for a grocery chain's Southern U.S. and Pacific regions, purchased and sold seafood commodities, monitored inventory variances using custom internal control methods and reported variances to company financial controller, maintained accurate and complete records of all incoming and outgoing payments in physical and computer-based filing systems, assisted with information systems support for over 20 workstations, the IP telephony network, multiple servers, and peripheral devices as needed.

Executed store manager's plans for labor, sales goals, and quality assurance, motivated staff during shift to attain established goals, provided coaching and performance feedback as appropriate, ordered product and conducted inventory daily, resolved customer and employee concerns in a timely and professional manner, serviced point-of-sale computers (MICROS Simphony, including drive-thru KDS) as necessary to maintain availability and uptime.

Given full managerial responsibility while in each restaurant, maintained restaurant computer equipment (MICROS 4 LX and 5A workstations, plus back office server and peripheral devices), relayed relevant operational information daily to district and regional management, as well as corporate management in New York, and assisted in the revival of sales and guest satisfaction at the Brentwood, CA location by motivating staff and establishing firm operational guidelines.

(Hired August 2008 at the Walt Disney World Resort in Florida as an attractions host; transferred to Disneyland Resort in February of 2010.) Supervised as many as 20 Cast Members at any given time, tracked and audited the inventory of food and merchandise items at up to 30 separate vending locations daily, serviced mobile POS units running MATRA Systems'​ software, acted as liaison betters Outdoor Ventures and other departments, including Resort leadership and third party operating participants, department trainer for incoming Cast Members and managers, utilized multi-line phone, e-mail, and two-way radio for constant communication between Outdoor Ventures staff and other departments, streamlined operational processes as a founding member of a departmental evaluation team.Held a concurrent role as a course facilitator in Disney's Operations Learning and Development department. Taught two different classes with up to 50 Cast Members, resort managers, and executives in each, performed troubleshooting on advanced audio-visual equipment as needed, participated in curriculum development and feedback seminars for use in creating future courses for Disney, gained deep, working knowledge of professional presentation and teaching skills in front of large and medium groups.