• Troubleshoot, maintain, upgrade, and provide solutions to end user computing, terminal field support and business operations• Infrastructure Service Desk Operations – desktops, phones, network, kiosks, printers, wireless, conference rooms, POS• Asset Management• Function as a resource on projects including new hardware images, Windows and office upgrades and other projects involving updates to software on end user devices• Coordinate with multiple teams and departments to implement, maintain, support and enhance the end user device experience and work with Infrastructure team to ensure a common user experience between end user devices

Daily tasks include Landesk Management Suite administration.

The FCS IT Service Desk Analyst is the first point of contact for all IT technical related incidents and requests. This individual is the first-line of support for end users seeking telephone, self-service and email submitted assistance with FCS IT service issues. This position enables end users seeking assistance to return to work within a defined period of time and performs preliminary problem resolution and trouble shooting for various levels of problems. The FCS IT Service Desk Analyst prioritizes problem situations, responds to complaints and suggestions and manages work through the use of the LANDesk ticketing system. This position also institutes corrective measures in the computer system according to established procedures whenever an error is reported/discovered, reviews Knowledge Base articles, conducts Knowledge Base research and suggests changes. The FCS IT Service Desk Analyst ensures every incident ticket has a corresponding, correct Knowledge Base article, performs continual improvement suggestions for ticketing system and assists the manager with ITIL compliance as it relates to the FCS IT Service Desk. Must be able to work with multiple teams and business units simultaneously and thrive in fast-paced, dynamic environment. Must demonstrate the eagerness and ability to learn and must work well in a team environment.

Ensure educational staff and support staff had fully operational equipment.

Support walk-in\scheduled customers with their personal computers.