Holden Clapp Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Denver, Colorado, United States

Bachelor of Science in Information Technology

Colorado Springs, Colorado, United States

Tacoma, Washington, United States

Built SOP (Standard Operation Procedures) for employee training and deployment of expedient network equipment. Directly lead multi-person teams; which supported senior leadership; who made vital decisions in organizational success.• Traveled to multiple international locations as the subject matter expert on communication systems, serving as the lead system/network administrator enabling customers to perform time sensitive tasks with over 99% uptime.• Installed several remote network nodes utilizing SATCOM and IPSEC routing, resulting in successful enclaved domain linkage.• Implemented vital updates and patches on Windows, Cisco, ViaSat, L3Harris and Dell systems, improving security in accordance with DoD, USASOC, and JSOC policies.

Tacoma, Washington, United States

Lead customer support helpdesk operations, which included administration of systems, networks and policies. Refined accountability and reliability of ADP (Automatic Data Processing) equipment, enhancing organizational capabilities.• Upgraded and Sustained Cisco Unified Communications Management systems that improved customer capabilities and counteracted vulnerabilities, increasing security for vital information.• Programed Cisco Firewalls and Riverbed Products, which improved packet flow and security, increasing network bandwidth capabilities for multiple domains.• Organized a lifecycle for over 250 computers abiding to Change Management Policies, which improved customers computing performance and reliability of HBSS services.

Augusta, Georgia, United States

Executed numerous system and network administration training scenarios by the Cyber Center of Excellence Signal School. Built full domain level services in a lab environment; to which could support over 4000 users. Tested to meet a standard of over 80 percent, designed to match simulated customer service requests.• Studied and practiced fundamentals of IEEE 802.X standards, informing customers of cost effectiveness for each project given.• Expanded Microsoft Servers to run AD (Active Directory), DHCP (Dynamic Host Configuration Protocol), and File Share services, providing domain services.