Holger Kerzel Email & Phone Number

Tokyo

Tokyo, Japan

Digitalization Lead

Japan

Leadership of Digitalization Team(exemplary responsibilities)- Management of 10+ AGILE project teams as part of a corporate DIGITALIZATION program (scope: 5000+ internal users, 50+ Key Customers) to define, develop and implement a new End-to-End process & IT tool targeting maximum data orientation in processes while reducing process throughput times & cost- Management agile transformation- Management of customer platform implementation: fully integrated End-to-End process with customer collaboration to optimize customer journey & customer service speed & quality - Capacity, budget and strategic planning with collaboration & approval from C-level Management.- Organization and presentation of regular company-wide global webcasts and trial version runs during program implementation phase as part of change management activities- Orchestration of regular alignment sessions with (top) management and Product Owners/Solution Architects to ensure product development progress transparency for each sprint/phase, thus ensuring an overall on-time and in-scope delivery of the product, MVP and beyond.Achievements: - Successful GOLIVE of new End-to-End process tool in time/scope/budget- >10% reduction of process cost (and according increase in EBIT), retaining of 15+ key accounts with high-volume business transactions, increase of customer and employee and satisfaction (via survey). - Increase in capabilities to run quantifiable & actionable data analyses on customer service delivery processes & back office processes.- Increase employee/user satisfaction by >75% and readiness to use the new system.- By implementing regular ‘quality gates’ it could be ensured that all stakeholder expectations were aligned and satisfied. - User Acceptance Test waves before GOLIVE and subsequent user surveys revealed only minor defects, allowing the system to be introduced smoothly and as planned and therefore achieving the company's strategic DIGITALIZATION goal

Japan

Regional Process Manager for Asia-Pacific(exemplary responsibilities)- Management of rollout and training of an improved and harmonized process and IT system for all CRM and Order processing Management activities for all office locations and employees (1200+) throughout Asia-Pacific.- Definition and continuous improvement of processes in different business areas throughout Asia-Pacific- Management of development and implementation of supporting IT tools- Management of internal and external developers.Achievements: - New CRM/Sales processes and IT tool ensured 100% transparency and integrity of CRM/Sales activities and customer data allowing the measurement of Sales Effectiveness (Lead-to-Quote, Quote-to-Order) as well as a decrease of Sales process throughput time by >20%.- Sales Process and document structure introduced by me in Asia-Pacific was chosen to be implemented globally, thus resulting in reduced Sales process throughput time (see above), higher quality and transparency of documents for customers leading to higher customer satisfaction on a global scale.- Implementation of lean Warehouse processes (incl. 5S method) and a new IT tool to record incoming goods, reducing the Warehouse process time/cost for by >50%.- Representation of Asia-Pacific region in global Process Management committee, reporting as a team to C-level Management.

Japan

Application Manager for customer-facing web applicationsthroughout product lifecycle, for global key accounts in Asia andJapan.(exemplary responsibilities)- Project Lead to implement an end consumer-facing Product Traceability system for a multi-national medical company.- Management of external development team as technical lead, incl. budgeting and vendor management.- Implementation of service management concept to ensure steady fulfillment of service agreements with key customer in Japan.Achievements: - The delivery of the system resulted in 100% transparency and traceability of product units along the supply chain for all involved partners and consumers, leading to recovery of sales losses (>2 Mio. USD/year) caused by dangerous counterfeit products penetrating the supply chain before the system setup. Increased consumer trust in safety of product could be strengthened (feedback from POS/dealers).- Strong interpersonal and communication skills with external overseas vendor allowed on-time and in-budget delivery of multiple projects and ensured repeated onboarding of highly-skilled developers for reduced rates.- Continuous improvements made to the IT system as well as establishment of a dedicated customer support process and team ensured continued high customer satisfaction and loyalty.

Munich Area, Germany

IT/Process Consultant (in 2 significant projects for global TeleCom company)(exemplary responsibilities)- Project manager and interface to the customer from project definition phase until rollout, incl. continuous project progress and budget control & reporting to client and Accenture senior management.- Process and data analyst within project team, incl. Analyzed existing processes and embedded IT tools.- Design and support the implementation of new/more efficient support process and IT tools.- Development and Introduction of change management measures among support team members and management.Achievements: - Financial data could be migrated in time and in budget from legacy system to new system with more powerful data analytics options.- IT Support process throughput time reduced by 25% and support team members & customer satisfaction increased (survey)

Munich (Germany), Chiba (Japan)

(part-time, concurrent with university)

Munich Area, Germany

Executive Mba, With Honours (Top 10%)

Bachelor Of Science - Bs, Information Systems And Management