Holland Erwin Email & Phone Number

Charlotte, Nc, Us

Fort Mill, South Carolina, United States

Handled inbound client calls, client outreach, and scheduled appointments.● Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner.● Complete special projects and tasks as assigned by my Manager or Senior Leaders.● Kept client management systems up to date with client information using internal systems such as BETA and ClientWorks.● Displayed strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply.● Managed account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance.● Conducted proactive outreach to clients on time sensitive activities (e.g., notifications, RMSs)● Assumed ownership of inquiries and requests; communicated with internal departments to ensure clients’ expectations for timely service delivery are met.

Charlotte, North Carolina, United States

●Lead customer success by opening new accounts, updating current accounts, and closing accounts, including checking, savings, and cash point global accounts.● Provide customers with daily account-related requests such as:Funds transfer and availability, stop payments, bank deposit products and service charges, checking and savings account transactions, credit union interest rates, ACH & Debit Card Disputes, Complete verification requests by third parties, Visa Gift Cards, Internet banking including bill pay and mobile banking, and wire transfers.● Execute all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.● Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.● Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.

Boone, Nc

• Greeted guests, answered questions, created and maintained a balanced and effective seating arrangement, and seated guests.• Observed diners to anticipate any additional needs and respond to requests.• Maintained a strong presence on the floor and closely coordinated opening and closing procedures.• Recommend food & beverages to guests & consistently achieved top sales and high check averages by spending time and attention with each guest.• Performed up-selling by directing guests to meal add-ons and specialty drinks of perceived value to increase sales.• Employee of the month for June 2019

Morganton, North Carolina

• Interacted with at least 60 guests per evening and answered questions about the menu. • Effectively communicated with kitchen staff regarding allergies, dietary needs, and requests • Served drinks and food in a quick time frame • Regularly checked up on guests to ensure satisfaction in between each food course and beverages • Anticipated the guest's needs and addressed them promptly • Regularly wiped down all tables and condiments in between guests and kept the area trash free

Morgantown, Nc

• Created a safe and enjoyable recreational environment for up to 120 children daily. • Instructed and motivated children ages 4-10 in swimming safety and stroke education. • Performed rescues in the event of drowning or swimming accidents