Holland Erwin Email & Phone Number

Fort Mill, South Carolina, United States

• Handled inbound client calls, client outreach, and scheduled appointments.
• Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner.
• Complete special projects and tasks as assigned by my Manager or Senior Leaders.
• Kept client management systems up to date with client information using internal systems such as BETA and ClientWorks.
• Displayed strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply.
• Managed account activities that are operational in nature – new accounts, cash management, transfers, and account maintenance.

Charlotte, North Carolina, United States

• Lead customer success by opening new accounts, updating current accounts, and closing accounts, including checking, savings, and cash point global accounts.
• Provide customers with daily account-related requests such as:Funds transfer and availability, stop payments, bank deposit products and service charges, checking and savings account transactions, credit union interest.
• Execute all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
• Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
• Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.

Boone, NC

• Greeted guests, answered questions, created and maintained a balanced and effective seating arrangement, and seated guests.
• Observed diners to anticipate any additional needs and respond to requests.
• Maintained a strong presence on the floor and closely coordinated opening and closing procedures.
• Recommend food & beverages to guests & consistently achieved top sales and high check averages by spending time and attention with each guest.
• Performed up-selling by directing guests to meal add-ons and specialty drinks of perceived value to increase sales.
• Employee of the month for June 2019

Morganton, North Carolina

• Interacted with at least 60 guests per evening and answered questions about the menu.
• Effectively communicated with kitchen staff regarding allergies, dietary needs, and requests
• Served drinks and food in a quick time frame
• Regularly checked up on guests to ensure satisfaction in between each food course and beverages
• Anticipated the guest's needs and addressed them promptly
• Regularly wiped down all tables and condiments in between guests and kept the area trash free

Morgantown, NC

• Created a safe and enjoyable recreational environment for up to 120 children daily.
• Instructed and motivated children ages 4-10 in swimming safety and stroke education.
• Performed rescues in the event of drowning or swimming accidents