Holly Chang Email & Phone Number

Redmond, Wa, Us

Seattle, Wa, Us

Software Dev Engineer III, Learning - Enable over 300 software engineers annually to contribute to production on day 1 through a hands on experience that simulates our internal developer experience via learning cohorts.- Oversee learning needs across all software engineers, ranging from technical needs, communication, technical and business acumen. Areas of expertise range from developer tools and experience, cloud computing, software delivery, software quality and reliability practices.- Build and maintain labs and learning paths that helps engineers onboard and adopt preferred developer tools and platforms.- Build hands-on learning experiences to reinforce learning material for git, github, pull requests, git diffs, continuous integration, continuous delivery, development pipelines, escalation paths, and more.- Measure and verify targeted business needs based on actions taken by software engineers.- Partner with platform engineering teams to ensure validity of feature set and identify training opportunities to reduce churn.- Liase with content vendors to introduce supplemental content for software developer specialties.Notable projects:* Hello World: A comprehensive self-paced lab that covers over 15 different common systems needed to contribute to most internal codebases.* Global Hackathon: Assist financial plan for a globally operated hackathon with over 170 submitted projects across 10 cities.* Develup: A hackathon project for building out internal LRS to measure educational completion of internally build documentation sites.* AWS@EG Day: A multi-track training day hosting 11 workshops across multiple engineering specialties on AWS cloud.* GitHub Copilot: Workshop for software engineers to adopt AI into the common developer workflow. - Catalyst of AI adoption for 3000 employees within a quarter. - Adoption program focused on from early adopter to laggard profiles.

Seattle, Wa, Us

Software Dev Engineer II (March 2017 – March 2021)- Lead major infrastructure efforts, including Salesforce system errors that saves up to 300k a day of operational costs.- Lead Release Management revamp and reduced production instability from 2 days to 3 hours.- Guide partnering groups data and integration guidance for reporting and integrating with Salesforce.- Shipped solutions and provided ongoing support for Customer Operations, Partner Operations, and Account Management groups.- Managed database infrastructure to integrate point-to-point data management for several data sets to ensure accuracy and reliability.- Coached development staff with database coding best practices.- Provide white-glove development support for urgent escalations. Perform root cause analysis on major incidents.- Coach analysts and expanded their knowledge about Salesforce and business functions.- Built reports and dashboards to monitor internal team performance for leadership.- Presented sessions “Expedia Overview” to all internal staff and expedite team knowledge sharing for new hires.Software Dev Engineer I (February 2015 - March 2017) - Develop custom solutions for global sales and partner support operation organizations with Salesforce.com technology. - Create and maintain classes, triggers, workflows, validation rules, etc. in Apex. - Manage dynamic intake forms with Visualforce pages and Sites. - Communicate status updates throughout the development lifecycle. - Consult with product teams by providing technical guidance and design documentation. - Integrate Salesforce with corporate data with ETL tools such as DBAmp, Informatica, Data Loader, and custom APIs to other sources of data such as SQL Server, Elastic Search, Flat Files, and other live applications. - Evangelize best practices of using Salesforce.com technologies and our solutions with colleagues across the company. - Mentor high school students in the Girls Who Code program at Expedia.

Seattle, Wa, Us

Strategic Initiatives Analyst:- Provided data analysis to cause action or discussion amongst the operational leadership team members.- Investigated and share data discoveries to help functional owners understand the impact of business solutions.- Created data models to provide interesting insights outside of standard reports and dashboards.SQL Developer:- Created end-to-end reporting solutions which include robust self-service reporting and dashboards.- Tested the validity and integrity of reported data. Debug data issues regarding reports or upstream sources.- Administered the team's reporting servers and reviewed peer code on a regular basis.- Streamlined our servers to a highly maintainable reporting platform.Reporting Analyst:- Developed regular reports and provided ad-hoc reporting for internal stakeholders.- Documented business knowledge and tested the accuracy of our reports.- Provided consultancy support for best querying practices and known data sources.- Audited and tracked the usage of existing reports and stored procedures in our systems.

Seattle, Wa, Us

User Generated Content Specialist: - Provided regular and ad hoc metrics and reports to internal and external clients. - Managed the operations of the team’s inquiry queue, including training and service level tracking. - Administered the team's SharePoint site, which includes a migration project from SharePoint 2003 to 2007. - Supported team members with technical expertise regarding macros and formulas on Excel.User Generated Content Coordinator: - Moderated, compiled and assigned categories to reviews of all languages based on preset guidelines. - Followed through with hotel partners and internal clients for hotel reviews-related issues. - Provided insight to several technical issues encountered during site upgrades.

Bachelor Of Science, Managerial Economics

Continuing Education