Holley Ingram Email & Phone Number

Sunnyvale, Texas, United States

• Applied qualification standards for a wide variety of clerical, technical, administrative, and professional positions and related staffing duties.• Requests payment on delinquent accounts via communication with account holder.• Maintains log of payment promises and pertinent account details.• Process and submit data changes for account holders• Schedules follow-up communication with account holder.• Processes credit applications, collecting further information as needed.• Reviews credit references by independently validating references provided by the applicant or by using a credit reporting service.• Prepares recommendations for increasing or decreasing credit limits based on account holders payment history.• Determines, based on established credit guidelines, credit limit to be approved.• Consults with credit manager or other appropriate personnel when client credit requests exceed established guidelines.• Monitors accounts receivable and cash receipt reports.• Reviews and resolves billing and payment discrepancies related to truss and lumber sales.• Identifies and resolves delinquent accounts.• Works with customers to address account issues and to ensure payment.• Provides excellent customer service and communication with account holders.

Dallas, Texas, United States

• Manages transactional posting of dealership vehicle sales.• Proficient in various software systems, CDK, FabSoft, DealerTrak, SARS dashboard, along with Microsoft Office suite.• Analyze balance sheet accounts, and posted multiple monthly journal entries, complying with GAAP.• Perform multiple monthly factory statements reconciliations and GL account analyses.• Assist with auditing transactions.• Review and research over hundreds accounting transaction daily to ensure their accuracy & valuation, existence, completeness and rights & obligations; and make corrections as necessary.• Reviews own work for accuracy, completeness and spotting inconsistencies. • Review and agree unusual accounting records to source documents.• Maintain compliance with all state and federal regulations at all time.• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals.• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.• Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.

Mesquite, Texas, United States

• Knowledge of accounting and auditing principles, A/P, A/R, payroll, general ledger postings, invoicing, State and franchise taxes.• Assisted in payroll accounting, transactions, reporting, stop payments and other operations.• Assist with audits of personnel records.• Assisted with preparing proper, accurate, and timely responses to insurance claims.• Processes data changes to personnel records, to include email, address, name, and/or education changes.• Processed out of cycle manual payroll checks for involuntary terminations, void/reissues, and/or retroactive payments.• Processed weekly/bi-monthly payroll to include bonuses and mobile tips for 400+ employees.• Explained pay rates, pay periods and PTO leave accrual to new hires.• Created online job postings and forwarded qualified candidates resumes to corresponding locations manager for approval.• Verified all documentation for new hires were complete and correct, including identification forms, I-9s, W2s, etc.• Resolved transactions and standard cases such as process garnishments and child support.• Process personnel actions for tax disbursement, child support, social security withholdings etc. • Expertise in developing and delivering weekly, monthly, quarterly, and annual Personnel & Labor statements and Balance Sheets for management within strict deadlines.• Excellent technology skills; proficient with MS Office and QuickBooks enterprise.• Excelled within fast-paced environment, continually taking on increased levels of responsibility. • Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.• Contributed substantially to reducing outstanding accounts receivables through improved collections processes. • Procured supplies and services to meet the purchase, rental, or lease needs of the organization.

Richardson, Texas, United States

Developed in-depth understanding of the software products to understand their capabilities, features, and benefits to beable to support the technical needs and set proper expectations of the customers’ requests• Translate and compile within Excel for submission to Automotive Manufacturer on behalf of the vehicle dealer.• Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner.• Effectively communicate needs and findings to internal and Dealership Management.• Follow processes and instructions given verbally or through documentation.• Other duties and special projects assigned or approved by Account Development.

Garland, Texas, United States

• Processes all warranty paperwork to ensure proper documentation is obtained via NetSuite i.e., Mechanical Failure Report, Proof of Purchase, Photographs, Labor Invoice.• Complete technical review of documents submitted for claims.• Arranges for parts to be shipped to the dealer or service center.• Properly packed warranty parts that needed to be shipped to dealership or service center.• Assists with customer owned units at service center warranty claims as needed.Solid knowledge of basic vehicle functions and parts• Maintained database recording all service dates and the extent of the work performed.• Scheduled pick-ups, printed out ready to ship reports based on a daily schedule for forklift drivers. Processed packing lists and BOL's.• Coordinated with freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL. Determined the most cost-efficient carrier for delivery.• Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate.• Mark stock items using identification tags, stamps, other labeling equipment.• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Garland, Texas, United States

• Processes all warranty paperwork to ensure proper documentation is obtained via NetSuite i.e., Mechanical Failure Report, Proof of Purchase, Photographs, Labor Invoice.• Complete technical review of documents submitted for claims.• Arranges for parts to be shipped to the dealer or service center.• Properly packed warranty parts that needed to be shipped to dealership or service center.• Assists with customer owned units at service center warranty claims as needed.Solid knowledge of basic vehicle functions and parts• Maintained database recording all service dates and the extent of the work performed.• Scheduled pick-ups, printed out ready to ship reports based on a daily schedule for forklift drivers. Processed packing lists and BOL's.• Coordinated with freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL. Determined the most cost-efficient carrier for delivery.• Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate.• Mark stock items using identification tags, stamps, other labeling equipment.• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Garland, Texas, United States

• Processes all warranty paperwork to ensure proper documentation is obtained via NetSuite i.e., Mechanical Failure Report, Proof of Purchase, Photographs, Labor Invoice.• Complete technical review of documents submitted for claims.• Arranges for parts to be shipped to the dealer or service center.• Properly packed warranty parts that needed to be shipped to dealership or service center.• Assists with customer owned units at service center warranty claims as needed.Solid knowledge of basic vehicle functions and parts• Maintained database recording all service dates and the extent of the work performed.• Scheduled pick-ups, printed out ready to ship reports based on a daily schedule for forklift drivers. Processed packing lists and BOL's.• Coordinated with freight forwarders to expedite documentation and ensure timely delivery of international shipments via LTL. Determined the most cost-efficient carrier for delivery.• Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate.• Mark stock items using identification tags, stamps, other labeling equipment.• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

• Use Meditech to enter correct CPT/CDM codes for billing patient accounts using 10-key entry. • Verifies commercial and Medicare insurance plans and obtain prior authorizations if needed.• Confirmed all insurance benefits met standards of admissions as dictated by policy.• Review documents for accuracy and appropriateness. • Coordinate all aspects of the admissions process, including but not limited to; gathering clinical and insurance information from referring facility and clinical liaison to determine LTAC criteria.• Obtains admission consents, advanced directives and all other required admission documents. • Communicates with accepting physicians and accepting nurses on vital patient information.• Explains hospital regulations, such as visiting hours, payment of accounts.• Match invoices with purchase orders to submit into SAP for payment.• Followed up on open purchase orders to ensure they are closed out in a timely manner.• Ensured hospital was reimbursed for appropriate patient services and/or medical equipment. • Use Meditech system, Referral Manager and Pro touch EMR System daily.• Efficient with Microsoft programs (Word, Excel, PowerPoint and Outlook).• Trained new employees on multiple medical billing programs, data entry software and admissions process.• Tracked daily census, including admissions, discharges, hospital transfers and bed holds, applying ICD-9-CM codes to all diagnoses at time of admission.• Ensure that patients, family, physicians, and referral sources have a positive experience with the referral and admission process and engage in service recovery when needed.• Conducted family tours (2-3 daily), educating families regarding what to expect of transition and environment and answered any questions.• Initiate and continuously review and improve the admissions process.• Answered telephone inquiries from patients, patient family members, clients, vendors, and the public.

Dallas/Fort Worth Area

• Use Meditech to enter correct CPT/CDM codes for billing patient accounts using 10-key entry. • Verifies commercial and Medicare insurance plans and obtain prior authorizations if needed.• Confirmed all insurance benefits met standards of admissions as dictated by policy.• Review documents for accuracy and appropriateness. • Coordinate all aspects of the admissions process, including but not limited to; gathering clinical and insurance information from referring facility and clinical liaison to determine LTAC criteria.• Obtains admission consents, advanced directives and all other required admission documents. • Communicates with accepting physicians and accepting nurses on vital patient information.• Explains hospital regulations, such as visiting hours, payment of accounts.• Match invoices with purchase orders to submit into SAP for payment.• Followed up on open purchase orders to ensure they are closed out in a timely manner.• Ensured hospital was reimbursed for appropriate patient services and/or medical equipment. • Use Meditech system, Referral Manager and Pro touch EMR System daily.• Efficient with Microsoft programs (Word, Excel, PowerPoint and Outlook).• Trained new employees on multiple medical billing programs, data entry software and admissions process.• Tracked daily census, including admissions, discharges, hospital transfers and bed holds, applying ICD-9-CM codes to all diagnoses at time of admission.• Ensure that patients, family, physicians, and referral sources have a positive experience with the referral and admission process and engage in service recovery when needed.• Conducted family tours (2-3 daily), educating families regarding what to expect of transition and environment and answered any questions.• Initiate and continuously review and improve the admissions process.• Answered telephone inquiries from patients, patient family members, clients, vendors, and the public.

Associate'S Degree, Criminal Justice/Police Science, 4.0

Activities and Societies: Chancellors Honor Roll Honors Program

Veterinary Assistant, Veterinary/Animal Health Technology/Technician And Veterinary Assistant