Holli Lowe

Holli Lowe Email and Phone Number

Workforce Management @ Blue Ocean Contact Centers
halifax, nova scotia, canada
Holli Lowe's Location
Halifax, Nova Scotia, Canada, Canada
Holli Lowe's Contact Details

Holli Lowe personal email

n/a
About Holli Lowe

Holli Lowe is a Workforce Management at Blue Ocean Contact Centers.

Holli Lowe's Current Company Details
Blue Ocean Contact Centers

Blue Ocean Contact Centers

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Workforce Management
halifax, nova scotia, canada
Website:
blueocean.ca
Employees:
140
Holli Lowe Work Experience Details
  • Blue Ocean Contact Centers
    Real Time Analyst
    Blue Ocean Contact Centers Dec 2022 - Present
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  • Splunk
    Customer Success | Team Lead
    Splunk May 2021 - Dec 2022
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  • Splunk
    Customer Success Advocate
    Splunk Sep 2020 - May 2021
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  • Blue Ocean Contact Centers
    Technical Support
    Blue Ocean Contact Centers May 2020 - Sep 2020
    Halifax, Nova Scotia, Canada
    - Provided troubleshooting and technical support to internal employees.- Determined needs of the employee by asking questions and providing troubleshooting, and escalated when necessary.- Created and followed up on tickets regarding technical issues.
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  • Blue Ocean Contact Centers
    Shift Lead
    Blue Ocean Contact Centers Nov 2018 - May 2020
    Halifax, Nova Scotia, Canada
    - Fielded calls from employees regarding adherence issues, tech problems, etc.- Assisted employees with questions regarding company policies/procedures.- Maintained an effective relationship with Workforce Management.- Regularly communicated with HR, Payroll, IT, Project Managers/Coordinators and project Coaches on behalf of employees.- Worked closed with project management to maintain record of important project information.
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  • Blue Ocean Contact Centers
    Project Coach
    Blue Ocean Contact Centers Apr 2018 - Nov 2018
    Halifax, Nova Scotia, Canada
    - Coached agents while maintaining expectations set by both project client and company.- Reviewed agent calls via monitors and coached based on findings during meetings.- Conducted performance reviews for agents.- Compiled reports for senior management and the project client.- Managed time on shift to complete project client tasks and coach duties.
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  • Freshdirect
    Customer Service Supervisor
    Freshdirect Jun 2016 - Apr 2018
    - Handled escalated calls to address negative customer feedback.- Accurately documented and resolved customer questions, issues and complaints.- Developed effective working relationships with Fresh Direct client departments through clear communication and teamwork. - Effectively managed time to complete tasks in a timely manner.
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Holli Lowe Education Details

Frequently Asked Questions about Holli Lowe

What company does Holli Lowe work for?

Holli Lowe works for Blue Ocean Contact Centers

What is Holli Lowe's role at the current company?

Holli Lowe's current role is Workforce Management.

What is Holli Lowe's email address?

Holli Lowe's email address is hl****@****unk.com

What schools did Holli Lowe attend?

Holli Lowe attended Dalhousie University.

Who are Holli Lowe's colleagues?

Holli Lowe's colleagues are Dylan Seitz, Amisha Amisha, Nadian L, Suzanne Macdonald, Tammy Pitre, Jake Brannen, Harsh Shah.

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