My role at Timpson Locksmiths is scheduling the work across the UK; this can vary on a day to day basis. Timpson Locksmiths is a national company with shops across the UK. My role also consists of: • Answering inbound telephone calls from the general public and also account customers.• Outbound calls to general public, locksmiths and potential sub contractors• Data input - logging new jobs and recalls.• Schedule jobs in order of responses e.g. 2hr – 7day response. • Updating all jobs and closing jobs down.• Liaising with account customers.• Responsibility for sourcing sub-contractors; searching internet for those with excellent recommendations; hiring them for the job; ensuring correct paperwork supports the job for the customer. • Provide 2 weeks on-call cover each month; on call consists of being available from 6pm to 8am Monday to Friday and all day Saturday and Sunday. My role is to provide support to the out of hours call centre staff. I assist with the transfer of work to the Locksmiths and assist with any queries relating to our account customers. • I work with Google earth, Microsoft GP, excel, outlook, scheduler

January 2011 – March 2012 (1 year 3 months) In this job role I worked with the inbound sales team. I worked extremely hard to get as many sales as possible. My role included:• Inbound calls to generate new business insurance policies.• Outbound calls to help a team out with figures • New business and renewals – inbound and outbound • Personal line calls. (Car, home and travel insurance, specialist vehicle) • The first port of call for the customers. • Following all compliance within the insurance industry. • Assisting customers get the right policy for them. • I set my self targets and had a sales tracker to assist me work towards those targets, keeping reference notes of the non-sales/potentials sales I couldn’t’ take ownership of, so my team leader was aware.• Maintaining KPI’s and maximising productivity.• Systems I used were open GI, Outlook and the Carole Nash homepage which had all the relevant information for all the vehicle models and also the compliance statements for each policy.

In this job I was a sales assistant, I worked on the tills, ensured the pricing was correct within the store, helped with deliveries, kept the stock room clean and tidy and provided a gift wrapping service for the customers.

My role as a nursery nurse was working in the baby section. It was a temporary posting covering maternity leave. My role consisted of meeting and greeting the parents and children, setting up the room up for the morning activities. I worked alongside two other members of staff to ensure each child was getting the right care and attention. I’d assisted with the daily children change and food preparation. I was involved with the organisation of the afternoon activities. At the end of each day ensured the room was clean and tidy ready for the next day.