Hollie Button Email & Phone Number

Waltham Cross, GB

Heathrow

Heathrow

Heathrow

- Single point of accountability for the operational management of the airside transportation of freight handled by IAG Cargo since 2017 with a team of over 400 agents, 45 team leaders and 12 managers- Lead and implement operations strategy initiatives to deliver to individual stakeholder SLA’s driving operational stability to allow growth and quality of.

Heathrow Airport

- Working within a team of 7 Duty Managers responsible for the continuous running of Heathrow’s airside security 24 hours a day - Leadership of over 40 Security managers and a team of circa 700 security officers, covering the Heathrow campus- Line Management of 6 Security managers in my team who in turn were accountable for 90 security officers- Working.

UK

- The launch and ongoing management of 7 lounges across Gatwick, Heathrow, Stansted, Birmingham and New York.- The development of the No.1 lounge product by designing the lounge space, colleague work areas and creating a space to deliver an excellent service to our customers - Development of the recruitment, training and standard operating procedures for.

- Responsible for providing a personalised airport customer service experience for all guests, this was achieved with a 95% Guest Satisfaction rating with 97% intent to refer- Overseeing the ground handling, lounge services and cargo operation for all Eos Airline flights from Stansted Airport - Delivered the best on time performance for an airline between.

- Working within a team of 6 Duty Managers responsible for the continuous operation of Swissport Ground Handling at Stansted 24 hours a day - Leadership on each shift of 90 agents and 8 supervisors, covering a variety of functions including Check in, Baggage, Dispatch and the Ramp operations- Responsible for ensuring all operations were performed to the.

London Stansted Airport, England, United Kingdom

- Station supervisor for all Zoom and Malev Hungarian Airlines flights operating from Stansted Airport - Ensuring all suppliers were aware of schedules, daily flight operations and were all prepared to deliver an on time departure - Liaising with the HDQ of the two airlines to ensure accurate reporting was completed for each turnaround including correct.

Stansted Airport

- Promoted after 6 months from joining as a Passenger Service Agent - Passenger services supervisor for all Aviance contracted airlines such as Germanwings, Transavia, British Airways, First Choice Holidays and more.- Allocating flights and roles to all agents on shift to meet the demand in workload - Ensuring all flights were loaded within our systems.