Hollie Smith Email & Phone Number

Louisville, Kentucky Area

As Branch Manager with PNC Bank, I’m responsible for managing a team of 8 associates and leading all aspects of branch performance. In this position, I drive revenue and customer loyalty through consultative interactions with clients. I also focus on creating a differentiated customer experience while collaborating with a broad range of internal and external stakeholders and partners. In addition, I maintain ongoing responsibility for building a high-performing team through recruiting, onboarding, coaching, and development of team members. Key contributions include:• Utilizes a branded sales process to reach all sales goals, drive customer loyalty, and achieve overall sales targets• Conducts business calls daily responsible for meeting with 2 business owners per day to generate new customers• Collaborates cross-functionally to ensure operational activities align with PNC’s corporate goals and objectives• Identifies areas of opportunity and implements best practices for driving efficiency and process improvement

While working with Republic, I provided leadership as a Business Development Manager responsible for developing a book of business through prospecting, community involvement, networking, and cold calling. This position involved establishing trusted advisor relationships with customers while ensuring successful delivery of company products and solutions. I also maintained responsibility for managing all operational aspects of the bank. Additionally, I directed hiring, training, and mentoring of the banking center staff to develop a high-performing team of associates. Key contributions included: • Achieved and exceeded Q3 & Q4 2018 sales goals by identifying business opportunities and implementing best practices• Managed $4.8M in commercial loan production and $1.25M in annual deposit production responsibilities in the branch• Met directly with 20 to 25 business owners per week to present banking solutions and generate new customer revenue

Louisville, Kentucky Area

As a Financial Center Manager, I was responsible for managing daily center operations and meeting all profit, deposit, and sales goals as defined by Regional Manager. In this role, I oversaw financial centers averaging $30M in patronage deposits, $37M in consumer IRA contributions, and 4.6K monthly transactions. I also created, developed, implemented, and evaluated processes, procedures, and priorities for all operational and sales responsibilities within both the Customer Service and Personal Banking Teams. Key contributions included:• Ensured completion and implementation of operational, risk, and sales activities through effective management skills• Maintained relationships and partnerships with Mortgage Loan Officers, Banking Officers & Brokerage Representatives

Louisville, Kentucky Area

I provided leadership as Customer Service Manager where I was responsible for overseeing the monthly banking center audit to ensure compliance with bank policies and federal regulations. This position also involved executing bank processes and procedures related to opening and closing the branch, vault, ATM, and cash drawers. Maintained exceptional customer service and follow-through in resolving issues and complaints. Key contributions included: • Achieved an average 92% audit score (exceeding required 80%) by implementing industry best practices and strategies• Continually identified opportunities for driving organizational improvement and exceeding required goals and metrics

Bachelor Of Applied Science (Basc), Accounting

Associate Of Science (As), Business Management