Hollie Smith Email & Phone Number

Louisville, Kentucky Area

• As Branch Manager with PNC Bank, I’m responsible for managing a team of 8 associates and leading all aspects of branch performance. In this position, I drive revenue and customer loyalty through consultative.
• Utilizes a branded sales process to reach all sales goals, drive customer loyalty, and achieve overall sales targets
• Conducts business calls daily responsible for meeting with 2 business owners per day to generate new customers
• Collaborates cross-functionally to ensure operational activities align with PNC’s corporate goals and objectives
• Identifies areas of opportunity and implements best practices for driving efficiency and process improvement

• While working with Republic, I provided leadership as a Business Development Manager responsible for developing a book of business through prospecting, community involvement, networking, and cold calling. This position.
• Achieved and exceeded Q3 & Q4 2018 sales goals by identifying business opportunities and implementing best practices
• Managed $4.8M in commercial loan production and $1.25M in annual deposit production responsibilities in the branch
• Met directly with 20 to 25 business owners per week to present banking solutions and generate new customer revenue

Louisville, Kentucky Area

• As a Financial Center Manager, I was responsible for managing daily center operations and meeting all profit, deposit, and sales goals as defined by Regional Manager. In this role, I oversaw financial centers averaging.
• Ensured completion and implementation of operational, risk, and sales activities through effective management skills
• Maintained relationships and partnerships with Mortgage Loan Officers, Banking Officers & Brokerage Representatives

Louisville, Kentucky Area

• I provided leadership as Customer Service Manager where I was responsible for overseeing the monthly banking center audit to ensure compliance with bank policies and federal regulations. This position also involved.
• Achieved an average 92% audit score (exceeding required 80%) by implementing industry best practices and strategies
• Continually identified opportunities for driving organizational improvement and exceeding required goals and metrics

Bachelor Of Applied Science (Basc), Accounting

Associate Of Science (As), Business Management