Hollie W. Email & Phone Number

Turnditch, England, United Kingdom

Turndich

United Kingdom

United Kingdom

As Finance Director, I oversaw the financial operations and strategy of Jollie.us. As a finance director, I manage the company’s financial health and provide strategic guidance to support its overall goals and objectives. My finance, budgeting, forecasting, and analysis expertise contributes to informed decision-making and drives the organisation’s financial success.* Financial Strategy and Planning: I develop and execute the organisation’s financial strategy, aligning it with the overall business objectives. This includes analysing financial data, forecasting, and formulating long-term plans to optimise performance, enhance profitability, and support growth initiatives.* Budgeting and Financial Management: I oversee the budgeting process, working closely with shareholders to develop accurate and achievable budgets. I monitor and control financial performance, identifying areas for cost reduction, efficiency improvements, and revenue enhancement. * Financial Reporting and Compliance: I ensure the timely and accurate preparation of financial statements, reports, and presentations for internal and external clients. I comply with regulatory requirements, accounting standards, and tax obligations, maintaining a robust internal control environment. I liaise with auditors, regulators, and other external parties as necessary.* Strategic Financial Analysis: I conduct in-depth financial analysis, evaluating investment opportunities, assessing risk, and identifying trends and opportunities. My insights support strategic decision-making and. I provide recommendations on financial implications.* Risk Management: I assess and mitigate financial risks by implementing robust risk management strategies and internal controls. I monitor market changes, regulatory changes, and economic factors that may impact the organisation’s financial stability. I develop contingency plans to manage potential financial risks effectively.

United Kingdom

I worked as a Customer Service Agent talking calls in a call centre environment but working remotely. I was involved in complaint handling, objection handling and answering questions about member's pensions and queries. I worked with our admin team back office as well as our payroll team to update members on their retirement and options for their pensions. I helped members understand their quotes, how to log in online to view their pensions and also confirm their payment amounts and dates.

Derby, England, United Kingdom

I provided financial services and guidance to individual clients. Serving as a trusted advisor and liaison between the bank and its customers. As a personal banker, my primary responsibility is to build and maintain strong relationships with clients, understanding their financial goals and helping them achieve their objectives.* Client Relationship Management: As a personal banker, I excel in building rapport and trust with clients. I proactively engage with customers to understand their financial needs, offer personalised solutions, and provide ongoing support throughout their banking journey.* Financial Guidance: I possess a deep understanding of various banking products and services, such as savings accounts, loans, investment options, and insurance policies. Leveraging my knowledge, I offer sound financial recommendations tailored to client’s unique circumstances, helping them make informed decisions.* Account Management: I am skilled in managing client accounts and ensuring their financial transactions are processed accurately and efficiently. This includes assisting with account openings, processing deposits and withdrawals, facilitating transfers, and addressing account-related inquiries or issues.* Sales and Business Development: I actively promote and cross-sell banking products and services to existing clients, identifying opportunities to enhance their financial portfolios. I also engage in business development activities, attracting new customers and expanding the bank's client base.* Regulatory Compliance: I adhere to strict regulatory guidelines and thoroughly understand banking regulations, policies, and procedures. This ensures all client transactions and interactions comply with legal and ethical standards.* Excellent Customer Service: Providing exceptional customer service is my role’s core. I consistently deliver a positive experience to clients, going above and beyond to address their concerns, resolve issues, and exceed their expectations.

Sheffield, England, United Kingdom

As a customer advisor, I provided exceptional service and support to clients and supply chain colleagues. I built strong relationships with customers by understanding their needs, preferences, and concerns and serving as a reliable and approachable point of contact. I excelled in promptly resolving issues and providing support with a calm and empathetic approach. My excellent communication skills allowed me to convey information clearly and adapt to different situations. I offered personalised recommendations to enhance their experience and collaborated with colleagues across departments to ensure a seamless customer journey. Embracing continuous improvement, I stayed updated on industry trends, participated in training programs, and provided valuable feedback to enhance customer satisfaction

Sheffield, England, United Kingdom

Selling unsecured personal loans with payment protection insurance. Working in a team of advisors and counter staff. Front of house and banking hall co-ordinator.

Sheffield, England, United Kingdom

Shop floor advsior selling clothes. Replenishing stock. Managing changing rooms. Dealing with complaints and refunds and orders from other stores and customers. Opening up with manager for weekly delivery. Selling customer account cards with payment protection insurance.

Bachelor'S Degree, Financial Services, 2:1

A Level, Maths. Georgraphy. Econonics. General Studies

Gcse Grades A* To B, Maths. English Lit & Lang. Science. Spanish. French. Geography. Textiles.