Hollis Brown, Cmp Email & Phone Number

Elmhurst, Illinois, United States

Chicago, Illinois

• Sheraton Grand Chicago
• Lead Event Manager for group size ranges from small VIP events to 10,000 people. Successfully managed 24 large events a year while working on additional events within the 18-month planning window. This includes.
• Mentor, train and support a team of Executive Meeting Specialists with events and continually coach on their individualized career plans.
• Experienced in the event planning industry standards of excellence and industry trends used to achieve top-notch, complex programs up to $1+ million.
• Champion of company programs such as Event Satisfaction Survey and Wildly Important Goals

Chicago, Illinois

• Quickly promoted after 6 months to manage the hotels most exclusive programs.
• Managed room blocks for hotel with 1,218 guestrooms; created F&B menus for contracted F&B minimums up to $850,000; and tailored 120,000 sq. ft. of meeting space in order to maximize capacity for each event.
• Personalized each group experience by providing detailed communication, upselling, and opportunities for client customization.

Chicago, Illinois

• Primarily worked with the hotels smaller, unique events and was responsible for up 400 groups within a 12-month timeframe. Group sizes ranged from 10 to 300 guestrooms on peak nights.
• Integrated services for events such as accommodation, transportation, catering, signage, décor, printing, freight, audio visual, and other special requirements.
• Drove program timelines and streamlined interdepartmental effectiveness, while enforcing deadlines and concessions to the client and the hotel staff.

Indianapolis, Indiana Area

• Specialized on managing hotels largest programs. Hotel consisted of 395 guestrooms and 30,000 sq. ft. of meeting space.
• Constructed programs, agendas, budgets, and services according to customer requirements.
• Skillfully communicated with clients and hotel departments to ensure meeting objectives were executed successfully.

Indianapolis, Indiana Area

• Worked as front desk agent to guarantee quick check in and delivered necessary information regarding the guest's stay.
• Assisted in Guest Services to ensure all requests were completed and followed up with guests to confirm all needs were met.
• Created individualized guest experiences by going above and beyond to learn about any preferences; Helped with guest recovery by finding a solution and exceeding expectations.

Indianapolis, Indiana Area

Greater Chicago Area