Holly Atherton Email and Phone Number

Healthcare and Disability Consultant - Consulted with stakeholders of a large hospital-based clinical teams to provide strategies leading towards increased operational effectiveness, revenue generation, and reduced staffing challenges. Establishment of clinical best practices utilizing change management. Established relationships with all levels of team members to follow evidence-based guidelines and to meet contractually based goals of federal contracts.• Successfully integrated into multi layered teams of clinicians, managers and stakeholders gaining their trust, which allowed detailed evaluation of group and individual approaches to work streams, areas not meeting contractual obligations and benchmark goals. • Determined areas of opportunities for performance maximization within the area of standards of practice, focused on education and system adaption to help integrate uniform performance and successful contract fulfillment. • Evaluated data reporting of prior year’s performance, translate technical data and presented results using Excel and Power Point and made recommendations for performance focus.

Large international firm focused on physical rehabilitation and disability sectors providing both consulting and managed services. Responsible for 4 state regional team of 50+ major Third Party Administrators directed clients and over 1800 commercial indirect clients. Responsible for both program management and support as well as customer facing support and sales. Performance reporting using evolving data analytics within the company’s ecosystem. Partnered with corporate stakeholders, national legal, finance and clinical team members to ensure realization of performance goals and adherence to policies and procedures. Managed end-to-end finances including yearly revenue plans, reporting, maximized growth opportunities, identified revenue opportunities, and balanced increased staffing costs with competitive pricing.• Grew team by 45%, opened new state territory, hired staff and grew customer base, achieving success within the first year. Successfully grew overall revenue to $10 - $12 Million, increasing margins by 20%. •Used evidence-based guidelines to make business decisions leading to consistent improvement in performance. Implemented multi-level initiatives aimed at growing customer base from small business to fortune 500 companies. Managed customer facing request for proposals and RFP proposals, from initial response to customer presentations, account rollouts and long-term account maintenance. •Spearheaded data analytic development within the company ecosystem to aide the customer reporting and performance process.

Self-employed consultant providing fiduciary and guardianship services for incapacitated adults. Provided case management, medical management and reporting to ensure that seniors are receiving acceptable representation. Managed and mentored growth of business including support staff and professional staff. Ensured budgetary compliance, P&L success and identified any areas of underperformance or business needs. •Served those most vulnerable members of the community with professional consulting services. • Managing Director and Owner, responsible for sales and account management for company to a successful and effective contributor in the community.

Healthcare consultant focused on analyzing the needs of low preforming regional disability provider. Identified areas of business development opportunities as well as staffing needs and intersecting budgetary challenges. Successfully improved grew all key indicators of performance through staff growth, direct customer facing marketing plan, customer stewardship and regional business development. •Designed three-year plan to stabilize and grow regional performance throughout Alaska, while developing sizeable clinical and administrative staff overseeing entire state. •Expanded regional staff by 56% within the first year, patient load by 43% within the second year, and recorded 22% profit margin within the third year.•Identified and provided customized solutions to achieve maximum customer satisfaction of Alaska region.

Disability consultant focused on assessing the key drivers to decrease disability claims, increase attendance and improve overall production for partnered employers. Advised on medical conditions and rehabilitation procedures by liaising with HR managers, disability administrators, and front-line supervision staff. Cultivated and promoted positive work environment for employees with optimal utilization of resources. • Administered innovative disability management program aimed at being the first of its kind to work directly onsite with large employers to reduce absenteeism, work related injuries and reduce missed work days due to disability. • Minimized disability claims and associated work time loss by 45% over first month.

Consulted on the healthcare and disability management of catastrophic claims. Coordinated progression of claim from acute management to case resolution. Provided long term planning for care management and associated costs. Expert on care and recovery of catastrophic injuries and cost analysis. Served as Expert Witness for depositions and civil trials for civil cases.*Built and Maintained education and methodologies in disability management for all major catastrophic diagnosis. •Wrote educational units and provided presentations for TPAs, Employees and Clinical Professionals on aspects of catastrophic care management.•Grew staff 30%, increased patient load 25%, and boosted overall annual revenue growth 30% by developing new programs to better handle rapid growth.•Ensured all staff maintained compliance with regulatory standards and encouraged adoption of best practices across clinical teams by implementing new formal training and monitoring programs.•Secured provider contract with largest private employer in Washington by authoring successful RFP, providing customer facing service proposal and new program roll out.