Holly Bailey Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

Department head for three teams and 25 individuals responsible for maintaining the ‘Export’ system, software relied on for core logistics functions across the enterprise of over 17,000 employees. Lead people management and human resources functions at the department level. Guided managers at various experience levels and enforced compliance with company.

Greater Seattle Area

Managed 30 individuals across 4 technical support teams responsible for troubleshooting applications in the areas of accounting, customs, distribution, and cybersecurity, as well as 24/7 monitoring and first line assistance with all 130 of the centralized applications. Saved $96K per year and improved employee satisfaction by coordinating the automation of.

Greater Seattle Area

Staffed and managed a support team of 8 individuals focused on Electronic Data Interchange and Identity Management systems. Collaborated with 13 managers across the support ecosystem to ensure responsiveness.Promoted a skills based hiring strategy across the managers of the Support department and trained them on facilitating the associated interview.

Greater Seattle Area

Greater Seattle Area

Technical role with responsibility for troubleshooting electronic messaging. Defined and took ownership of the ‘Training Coordinator’ role for EDI Support’s 3 teams. Reduced the average lead time by 30% for new hires to resolve requests independently.

Greater Seattle Area

Partnering with outside departments to launch new payment system, customer care platform, and shipping partnersTesting of initiatives, systems, and processesIdentifying, defining, and updating priorities for service departmentServing as service department representative on company-wide initiatives

Leading the returns process by training new members of the team, tracking daily progress, developing new returns procedures, and providing suggestions for improved accuracy and efficiencyCreating a fantastic zulily customer experience through detailed oriented, accurate, efficient and transparent operational support

Co-authored, published, and distributed guide to Raising Teens, a handbook on nurturing children through the adolescent yearsEnhanced director’s effectiveness as leader of multi-county parent education network through project support, visual presentations, and communication materialsIncreased completion of region-wide parenting education survey 50% and.

Presented and provided a report on survey of neighborhoods to key supporters, assisting in sustained funding for 2010Conducted analysis of organizational challenges and strengths through in-depth interviews; explained results to all team members, increasing understanding of communication strategiesAssisted with activities for Girl’s Group, an after-school.

Coordinated annual philanthropy event, pancake dessert “Cakes for CASA” (Court Appointed Special Advocates), increased funds raised by 100% through appeal lettersInspired multiple on-campus groups to complete 300 volunteer hours with community organizations and eventsDeveloped holiday benefit for Salvation Army “Angel Tree” by converting annual Christmas.

Provided support to public relations department and volunteered with free recreation program in local park.