Customer Care - Imports
CurrentTo provide a consistently high level of service to internal and external customers of Maersk Line New Zealand. Managing Data Quality and ensure that containers/bookings are planned for delivery in accordance with the customer requirement.Day to day coordination accross stakeholders carrying out the Import Processes. To offer verbal and written liaison regarding the freight rates, service parameters, schedule information, release and cut off information, shipping instructions (bookings), changes in destination, delays in transit, between New Zealand customers. To respond in timely manner to queries (both internal and external) pertaining to issues which may include sales leads, documentation scheduling, and other related items.