As a Senior Systems Engineer, I am responsible for implementation, maintenance and administration of the following systems:-On-Premise Exchange 2019 - currently migrating to Office 365-Office365 Teams-Azure-Mimecast-Cisco UCS servers - install / config/ maintain-Support and maintain VMware vCenter / vSphere-Support and maintain / upgrade ESXi 6.0 - 6.7-VMware Horizon View VDI and UAG environment maintenance - install / config / maintain / upgrade-Cisco Jabber, Call Manager and Unity phone system-Citrix Netscaler / ADC - upgrades, configurations, troubleshootingI also work with the following systems:-2FA - Entrust IdentityGuard-2FA - RSA SecurID-Outlook 2016 with iManage's Filesite (DMS)-Microsoft System Center (SCCM) - create and deploy packages-Manage Engine - Desktop Central - create and push packages to machines-Active Directory Administration (including OU's and GPO management)-Networking knowledge-Pure storage-Zerto-Meeting room management software - implement, maintain, upgrade

As a multi-role System Engineer, I am responsible for maintenance and administration of the following systems:-On-Premise Exchange 2013 - migrate to Exchange 2019 Hybrid environment-Office365 Teams and Skype-Mimecast-Cisco UCS servers including Hyperflex - install / config/ maintain-Support and maintain VMware vCenter / vSphere -Support and maintain / upgrade ESXi 6.0 - 6.7-VMware Horizon View VDI environment maintenance - install / config / maintain-Cisco Jabber, Call Manager and Unity phone system-Citrix Netscaler / ADCI also work with the following systems:-2FA - Entrust IdentityGuard-Outlook 2016 with iManage's Filesite (DMS)-Microsoft System Center (SCCM) - create and deploy packages-Active Directory Administration (including OU's and GPO management)-Networking knowledge

As System Administrator, I supported, maintain and implement systems to make sure they are functioning at maximum performance and monitored that performance to ensure system uptime. I administer VMware View VDI’s, Citrix XenApp, Cisco Phone system, Compulaw Docketing, iManage/Filesite (DMS) and TrackIt ticketing system. Continue to give second level support to all systems the help desk needs assistance with and that I worked on during my time as an Application Analyst on the help desk.• Create and maintain VDI pools through VMware View administration. Monitor performance of the hosts. Setup new VM templates for linked clone pools to optimize performance. Update View Connection software on the servers.• Maintain support of the Cisco phone systems through Cisco Call Manager and Cisco Unity voicemail system. Troubleshoot call routing issues on the gateway and in Call Manager. Also maintain configuration of rules, dial peers, etc. Setup new phones for users and apply changes to the phones. Generate call log reports through Variphy and format them in Excel with Macros. Configure and support Cisco Softphones and Cisco Jabber on mobile devices. Re-route calls during outages.• Support the Citrix XenApp servers which includes publishing apps, troubleshooting user connection issues, and maintain/update group policy. Assist in upgrading Citrix to 7.9 with Storefront and configured the Netscaler for access, including two0factor authentication.• Backup support for iManage/Filesite, a DMS system that is integrated into Outlook. Create and modify workspaces, import/exports documents and troubleshoots user issues with documents and access.• Active Directory administration - create/modify/move/delete accounts, groups, computers etc. Modify group policy when needed to enhance/minimize manually steps.• Manage users in DTE time entry system. • Setup/administer the Compulaw docketing system

Troubleshoot and resolve problems related to hardware issues, software installation/removal, Windows OS errors, virus/spyware removal, webcasts, Live Meetings, connectivity, Tax DMS, Active Directory, Virtual Desktop support with VMware, Lotus Notes 7 and 8, Blackberry Desktop Manager and Microsoft Office 2003 and 2007.• Create and publish documents for the knowledgebase as a KCS III.• Provide backup support for other focus areas covering financial applications using SAP, a Mobile Time & Expense application and Telecom systems including Unity, Call Manager and Mobile Connect.• Provide online chat support for Global Video Conferences, participate on the Thought Leaders team and act as a Shadow for new hires to listen to calls during their training.• Awarded Specialist of the Month three times for 100% quality and no schedule adherences.

• Answer customer inquiries on products/services available: wireless modems, routers and smart phones.• Troubleshoot and resolve problems related to the installation of software for wireless modems on desktops and laptops running Windows XP or Vista and Macintosh operating systems.• Resolve connectivity issues and problems with hardware compatibility for features/accessories offered with the data packages.

• Design, develop, maintain and enhance the company’s web site using Photoshop, HTML and ASP.• Maintain and support the office network, install software and update/replace hardware.• Responsible for tracking case progress and ensuring proper turn-around time. • Train new employees on investigations.