Holly Clevenger work email
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Holly Clevenger personal email
A well organized accomplished professional, eager to obtain a challenging position where growth is encouraged. An experienced & confident person, with excellent time management skills and able to motivate & communicate to achieve exceptional business performance. Dependable & reliable in supporting and enabling team effort to produce genuine, long-term, sustainable development.
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Multi-Product SalesProgressiveProctorville, Oh, Us
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Fulfillment AssociateTrulieve Mar 2024 - PresentLesage, West Virginia, United States -
Compliance Analyst Rbst Program ManagementAmerican Express Nov 2018 - Nov 2022Phoenix, Arizona Area• Program administration for Global Servicing Network Functional Areas, primary focus on the US Market• Coordinate Results Reviews with Global Servicing Network, Compliance and Testing teams• Quarterly Inventory Management to ensure all questions are present and relevant.• Collaborated with Global Servicing Network Functional Area owners to ensure effective awareness and response to regulatory compliance and procedural testing as it pertains to the ongoing oversight of Global Servicing Network processes.• Governance and implementation of change request process for any new/changes to existing regulatory requirements while maintaining clear documentation of testing control processes and procedures as well as working with the Compliance organizations to ensure all requirements are met.• Manage the error disputes and error remediation tracking processes.• Analyzed and communicated the Global Regulatory Program results by building in-depth presentations and communicated results to Executive Leadership. • Prepared presentations going to Global Servicing Network Leadership, Bank and Compliance committees on a quarterly basis, as well as ad-hoc analysis of results. -
Team Leader With Open Small Business & FraudAmerican Express Aug 2016 - Nov 2019Phoenix, Arizona Area• Lead 12-18 CCP’s while driving business metrics within Customer Engagement Network for Small Business – Transition Team• Monitored customer service calls to ensure positive customer experience.• Provided daily coaching to Customer Care Professionals• Managed attrition of team members through engagement and development.• Supported Customer satisfaction initiatives to drive improvements to the Customer Experience.• Effectively implemented the Performance Management Process as a leadership tool to help employees maximize their performance.• Initiated process improvements by identifying service delivery gaps, offer solutions and successfully implemented ideas to enhance products and services.• Responsible for compliance with all processes and policies and developing quality and productivity evaluations.• Initiated process improvements by identifying service delivery gaps, offer solutions and successfully implemented ideas to enhance products and services.
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Learning SpecialistAmerican Express Jul 2015 - Aug 2018Phoenix, Arizona Area• Facilitated the hiring process for future Customer Care Professional.• Responsible for the leadership and facilitation of end-to-end training programs• Partnered with business to increase productivity, customer experience and performance standards.• Able to translate material and content into a fully actionable and effective learning program, activity, or event to enable Relationship Care • Delivered classroom and blended programs that added value to the learner and their business area. • Responsible for targeted balanced coaching and on-the-job reinforcement activities to drive speed to proficiency with learners and coaches. • Made recommendations on Customer Care Apprentice progress in terms of overall performance and job fit. • Provided weekly performance updates to Line of Business leaders with confidence and credibility. • Responsible for leading on-the-job training, providing on-the-floor support to trainees in an OJT environment.• Traveled out of country to train Customer Care Professional in the Philippines
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Open Small Business Customer Care ConsultantAmerican Express Oct 2010 - Jul 2015Phoenix, Arizona AreaProvide care for business account holders.
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Inside Sales RepMagnum Industrial Distributors Jun 2010 - Sep 2010
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Order Oualification SpecialistMechoshade Systems, Inc. 2008 - 2010
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Sales Service RepresenativeFarnam Companies Jan 1998 - Feb 2008 -
Sales Service RepCentral Life Sciences 1998 - 2008
Holly Clevenger Skills
Frequently Asked Questions about Holly Clevenger
What company does Holly Clevenger work for?
Holly Clevenger works for Progressive
What is Holly Clevenger's role at the current company?
Holly Clevenger's current role is Multi-Product Sales.
What is Holly Clevenger's email address?
Holly Clevenger's email address is hc****@****nam.com
What skills is Holly Clevenger known for?
Holly Clevenger has skills like Customer Service, Sales Management, Microsoft Office, Trade Shows, Sales, Sap, Microsoft Word, Pricing, Outlook, Microsoft Excel, Budgets, Account Management.
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Holly Clevenger
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