Holly Dausman Email and Phone Number

● Organized, filed, and uploaded employee onboarding, offboarding and personal documents for HRIS transition. ● Audited payroll pay codes across 95 locations through data analysis, then addressed and fixed “work activities” in software system, resulting in more accurate payroll for all employees.● Led a national recruiting outreach project for service providers through auditing state license reports and coordinating with FedEx to send mailers out in each state.

● Worked with Human Resource Information Systems such as BambooHR and MyFrankCrum as the first point of contact for all HR management related needs: onboarding, offboarding, annual certifications, employee documentation, FMLA, workman’s comp, incident reporting, furlough communication, payroll and more.● Mediated employee round tables and encouraged regular employee culture surveys to take the temperature of employee satisfaction and identify gaps to improve the employee experience and retention, including items such as appreciation, recognition, employee engagement, communication, culture, and compensation.● Implemented best practices, conducted test groups for new protocols and services, and closely managed our Profit and Loss Statement, driving month over month improved results and resulting in elite rankings — top 10 for ownership group and first quartile for national franchise.● Established performance management roll out guides to standardize workflows for 70 locations within the ownership group to yield profitability increases, including guides for member retention, inventory management, schedule maximization, retail revenue, and sales process.● Designed, implemented, and instructed training programs for all new employee training, sales training and manager training, including a holiday gift card boot camp which resulted in reaching our region goal by 114%, making us number 1 in the nation for gift card sales for the 2020 holiday season.● Navigated new operating strategies to align with changing state guidelines through the COVID-19 pandemic to help streamline business and the consumer experience, including scheduling optimization, operating hours, labor budgets, supply costs, and safety training and protocols, overall resulting in higher customer satisfaction scores year over year.

● Oversaw 10 locations with 300 employees, including managers, assistant managers, managers in training, licensed massage therapists, aestheticians, and sales associates.● Conducted monthly operational audits on each location, reviewing performance, talent management, organizational development, business standards, licenses, insurances, and corporate compliances, resulting in reduced waived payments and line discounts by $13,002 in the first month of implementation.● Created and presented monthly management strategy meetings to improve business aspects, including time management, how to effectively coach employees, and how to create action plans to achieve higher results, resulting in a 30% increase across the board for clinic KPIs.● Recruited candidates for all 10 locations by updating job postings on several Applicant Tracking Systems, reached out to potential candidates, scheduled and conducted interviews, and ran reference checks.● Organized offsite events for each location, working with vendors, charity organizations, and local businesses to help promote the business and give back to the community.

• Managed two locations with 60 employees including business managers, assistant managers, licensed massage therapists, estheticians, and sales associates● Created and implemented the “Manager in Training” program to develop professionals into high performing location managers, accomplishing the number 1 and 2 highest sales closing for New York• Exceeded individual and clinic goals in membership, retail, and guest satisfaction, accomplishing the number one and two highest sales closing and net member gain for the New York Region• Contributed to our six locations by presenting management development strategies on employee performance and creating performance improvement plans at quarterly meetings• Organized quarterly charity events to involve and assist the community and promote the business, including golf tournaments and 5k walk/runs

• Operated the spa overseeing 26 employees including licensed massage therapist, estheticians, and sales associates• Maximized productivity by implementing new schedules and monitoring payroll • Recruited, interviewed, and trained for all positions to consistently exceed franchise standards• Led and enforced member retention projects to drive and grow the business by 55.64%

• Guided team to achieve Forbes Five Star service award through creating regular audits and training programs to ensure all standards were met with each guest experience• Personally responded to all guest feedback regarding their experience and maintained satisfaction scores between 95-100%• Conducted regular performance reviews to recognize each team members individual strengths and establish performance improvement plans for underperforming areas• Collaborated with all departments on a daily basis to make customized arrangements for guests, groups, projects and daily needs

• Supervised and supported guest services, front desk, concierge, and PBX during scheduled shifts• Directed team to achieve Forbes Five Star service award through training and testing• Reviewed, communicated, and followed up on all guest feedback to ensure guest satisfaction • Prepared daily arrivals according to preferences and availability• Monitored scheduled hours and productivity to reflect business levels• Coordinated with all departments to make arrangements for guests, groups, projects, and daily needs

• Facilitated the hotel’s new hire orientation by creating fun, interactive learning activities, in absence of our Training and Quality Manager• Ensured over 150 new employees left orientation with an overview of all the hotel's facilities• Instilled knowledge to exceed five star and five diamond service standards

• Created an unparallel guest experience with a warm, personalized greeting and departure • Trained new front desk agents by providing knowledge and encouragement• Established efficient procedure for daily tasks• Promoted a positive work environment for the team through inspirational projects

I researched new potetential members, organized recruiting events, established and trained the chapter on proper recruiting techniques, and managed other sorority administrative work.

• Answered telephones; made reservations, transferred calls, and eagerly assisted to guest needs• Bellman work; cleaned the lobby, systematically attended to rooms, provided brilliant guest services, and efficiently transported guests

• Attended the front desk; checked guests in and out in a timely fashion, provided customer service, made reservations, organized, created new filing systems, and improved desk communications• Sales department; assisted with negotiated rates with locals and businesses, arranged group packages, and blocked group reservations

• Provided outstanding customer service in the dining room by happily serving customers efficiently• Cleaned, closed, and organized the wait station and dining room

• Took food orders and promptly prepared them for the customers• Managed money and sales at the end of the day• Cleaned, organized, and restocked the food stations

-Set up chip displays at local grocery stores-Created open communications with our clients-Restocked sales items throughout the locations