Holly Devlin Email & Phone Number

Birmingham, United Kingdom

Birmingham, United Kingdom

• Going the extra mile for customers and building a strong rapport with regulars in order to provide a personalised service for the individual's preferences. Feedback from customers has been outstanding, there is an appreciation for a consistently positive attitude, warming personality and friendly demeanor. • A creative influence and attention to detail has made an impact on the visual impression of the shop. Creating stand-out chalkboard displays to accompany marketing, receiving a reward for 'Best Dressed Shop' and 'Best Chalkboard' during promotion for a new game. • There has been a boost in shop figures since starting in the role, despite an expected decrease in business due to a reduction in the maximum stake on gaming machines. Combining great product knowledge and outstanding customer skills results in a professional yet welcoming atmosphere that keeps customers returning to the shop. • Great awareness and vigilance, actively following company procedures and adhering to the rules and regulations of governing bodies. On numerous occasaions, recognising and turning away fraudsters, self-excluded customers and suspected underage persons. • Proven track record as Duty Manager in a fast paced retail environment, with experience of successfully resolving customer disputes and rectifying mistranslations using excellent mathematical skills. • Actively following Health and Safety procedures, keeping Inspection Section up to date and regularly testing fire alarms and emergency lighting.

Birmingham, United Kingdom

• Making the effort to actively take note of regular orders and building rapport both in person and over the phone, providing prompt and reliable service that guaranteed customers return. • Demonstrating key skills in communication while taking delivery orders, taking precise notes and employing a polite and engaging telephone manner. Taking care to swiftly resolve any customer dissatisfaction, responding to them patiently and respectfully. • Hiring and training new inexperienced members of staff to a high standard, staying well organised and working methodically, meanwhile establishing a good relationship among the shop team. • Working extremely well under pressure in a fast paced environment, demonstrating good time keeping and multi-tasking skills while making minimal error and maintaining great customer service. • Capable and effective in a managerial position, keeping team morale high in order to provide the best experience for customers.