Holly Dolan Email & Phone Number

Denton, Tx, Us

The PMO Manager is responsible for project planning, analysis, documenting requirements, defining project scope, developing project schedule, integrating and identifying appropriate resources, performing quality review, testing, tracking project milestones, and verifying results. Responsible for developing long-range strategic plans, policies, goals, requests for proposals, and budgets for Denton County technology projects. The PMO Manager coordinates communication with all areas impacted by the project to help create and foster IT solutions.

Responsible for administering Denton County’s records management program pursuant to the Local Government Records Act. Serves as state mandated Records Management Officer. Manages a team of Records Analysts responsible for intake, imaging, and disposition services in the the Records Center, which holds approximately 34,000 containers of physical records. Drafts and advocates for compliant records and information policies for physical and digital records. Consults with county leadership on records management best practice and compliance. Consults with IT leadership on data governance in information systems. Monitors policy compliance in over 90 distinct business units within the county. Provides outreach services to county departments to assist with policy implementation. Fosters excellent working relationships to develop an organizational culture that values the efficient management of information.

Planning, developing, and implementing an electronic records preservation program and providing consultative services, training, and technical assistance to staff, other county departments, and elected officials.

Manages Online Holds service which receives over 25,000 requests annually. Oversees holdsprocessing and manages hold shelves. Troubleshoots catalog issues related to holds. Updates,bibliographic and item records and corrects cataloging errors when necessary. Runs inventory ofactive hold items. Manages Graduate Carrel and Graduate Reserves services. Processes newincoming materials from the Collection Development department. Maintains New Books display.Assists in supervising student assistants and Graduate Assistants. Collects fines, adjusts fines when needed, and negotiates payment plans.Highlights/Accomplishments● Automated Graduate Carrel waitlist and checkout workflows● Revised Online Holds manual and training process● Updated holds processing communication tools including statistics sheets and patron noticetemplates

Assisted patrons in person and over the phone with fines, TexShare, courtesy cards, and reference. Assisted with document delivery and faculty delivery services. Processed patron holds, including online paging lists. Trained student assistants in microforms processes and equipment. Assisted in other special projects such as transferring items to the remote storage facility and reserves projects.

Provided excellent customer service to library patrons at the Library Services Desk. Assisted patrons in checking out regular materials, holds, reserves, and Interlibrary Loan items. Answered basic reference questions including searches of both UNT’s online catalog and databases. As Lead Student Assistant, trained new hires, took fines, and was given additional special projects.

Master Of Science - Ms, Library Science, 4.0

Focus in Archives and Digital Image Management

Bachelor Of Arts - Ba, Art History