Holly Donald Email and Phone Number

Responsible for planning, directing and controlling the billing and office support functions. This position directs administrative services and operations for the branch including billing, purchasing, communications systems, space utilization, and secretarial support and mail services. This position coordinates systems and procedures with medical records, data entry, claims review, and personnel functions to ensure efficient operations. Responsible for overall organization and financial management of the agency, direction of agency operations and functions according to approved policies, procedures and standards. Ensures the delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success. Responsible for and causes Agency’s compliance with all regulations, laws, policies and procedures applicable to hospice and reimbursement issues. Educates all staff members about state and federal rules and regulations as well as ACHC, and other regulatory agencies standards. Oversees the implementation of agency policies and procedures. Acts as a liaison between staff, patients, physicians, and other health care providers. Ensures that all services are billed as provided to the proper payor source. Analyzes available reimbursable data, identifies trends and initiates appropriate plans of action. Collaborates with appropriate staff to complete billing adjustments and maintenance of accurate records of these adjustments. Participates in staff recruitment, hiring, orientation, assignment, evaluation and guidance to ensure employment of an adequate number of qualified staff through use of required and expected standards provided in each position’s job description. Regional Administrator over three branches in the state of Mississippi. Served as primary member of the Governing Body for three agencies. Regional Volunteer Coordinator for three agencies, .

Billing and financial activities, data management, statistical analysis and information system reports, maintain personnel files, process payroll, accounts payable and receivable, order medical/office supplies, make daily patient calls, telephone reception, and maintain patient admission/discharge/death/transfer transactions and change in level of care data in the computer.